Popular Services

Conveniently print your documents at a print shop on Drake's campus.

Campus key request for any Drake student, faculty or staff member

Report an issue with Drake-supported devices or software, including virus mitigation.

Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)

Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.

Request a software download, installation, price quote, or purchase.

Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)

Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.

Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)

Report any errors or issues encountered while using Blackboard Learn Ultra and its associated systems.

Request a telephone number or cell phone for an employee. (Faculty/Staff only)

Notify ITS of international travel or make other account-/security-related requests.

Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.

Meet with an instructional technologist to discuss an upcoming course or apply a course layout.

Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.

Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)

Report any access issues with virtual apps or desktops.

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Meet with an instructional technologist for assistance with a technical issue.

Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)

The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.

Use this service to report any problems with wired, wireless, or remote access to the campus network.

Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.

Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)

Submit a request for system access or alumni-related data. (Faculty/Staff only)