Using Advanced Calling Features in Microsoft Teams (How-to)

NOTE: In addition to the links to Microsoft resources and videos found below, there are downloadable quick reference guides linked to the right to help you create calling groups, set up delegates, and establish call answering groups.

Managing Calls in Teams

How to Hold, Park or Transfer Calls:

Additional tutorial links:

• Put a call on hold 
• Transfer a call 
• Add someone to a call 
• Merge calls in Teams
• Call Answering Rules Quick Guide (downloadable)
• Establish Call Group Quick Guide (downloadable)

Routing Calls in Teams

• Call forwarding, call groups, and simultaneous ring in Teams

How to Forward Calls or Enable Simultaneous Ringing:

• Share a phone line with a delegate
• Delegate Settings Quick Guide (downloadable)

How to set up a delegate to answer or make calls in Microsoft Teams:

Want to learn more? See a full list of tutorials at Calling in Teams.