Installing Citrix Workspace on a Personally-Owned Mac (How-to)

Citrix Workspace is software that provides access to Drake's virtual applications and desktops. These instructions are for downloading Citrix Workspace on a personally owned Macintosh computer.

If you need Citrix Workspace for a Drake-owned computer, please follow the instructions at Installing Citrix Workspace from Self Service on a Mac (How-to). Once you have Citrix Workspace installed, reference the instructions for Using Citrix Virtual Applications and Desktops (How-to).

1. Downloading Citrix Workspace

1. Identify your Mac's processor

Starting in 2020, certain models of Mac computers began using processors manufactured by Apple instead of Intel. Before installing Citrix Workspace on a Mac, you will need to identify the model of processor installed in your Mac, as Citrix has two separate versions available for download.

  1. Open the About this Mac screen by clicking the Apple logo in the top left corner of your screen, and then click About this Mac.

Identifying model of processor using the About this Mac screen

  1. Note the manufacturer of the processor/chip. It will be either Intel or Apple.

Identifying model of processor using the About this Mac screen

2. Download Citrix Workspace

  1. Click the download link:
  2. If your Mac has an Intel processor, download Citrix Workspace for Mac. If your Mac has an Apple processor, download the Citrix Workspace for Mac (Apple Silicon) version.

2. Installing the Download File

Find the downloaded file and launch it.

  1. Double-click Install Citrix Workspace.

Double click "Install Citrix Workspace" to start the installation process.

  1. If prompted to run a program to determine if the software can be installed, click Allow.

Allowing the installer to check your computer for compatibility

  1. Follow the prompts to complete the installation.

3. Add Account

  1. At the end of the installation process, choose Add Account and click Continue.
Adding account to Citrix Workspace

4. Successful Installation

  1. Click Close to close the installer.
Installation completed

5. Add Citrix Workspace URL

  1. In the Citrix Workspace window enter and click Continue. NOTE: Be sure not to enter your Drake email address.
Entering in in the Citrix Workspace App.

6. Logging in

  1. Enter your 9-digit Drake ID and password, and then click Log On.
Signing in to Workspace


Article ID: 23761
Fri 1/27/17 11:01 AM
Fri 9/22/23 7:40 AM

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Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.
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