Audio Troubleshooting WirelessDisplay on a Mac (How-to)

It is possible to broadcast audio to the room when connected to the WirelessDisplay in classrooms. If you experience difficulties, here are the steps to follow to diagnose your issues. NOTE: These directions are specifically for Macintosh computers installing the ShareLink app.

1. Check to see if the Soundflower application has been installed

This can be done by going to the Apple menu in the upper left hand portion of your screen and selecting System Preferences.

Once System Preferences open, select Sound.

Go to the Output tab and verify that Soundflower is listed as an option. If so, make sure that it is selected as the output destination. Verify that the volume is sufficient and that the mute is not selected. NOT: This image shows the mute selected which would prevent audio from being shared.

If you make these changes and are still not broadcasting sound, quit the Sharelink application and restart the process of connecting to the WirelessDisplay.

Install Soundflower if it's missing

If you check the system preferences and you do not see Soundflower as an option, you will need to install it before you can share audio. The Soundflower installer would have been added to your computer when you installed the Pro version of the ShareLink software.

The ShareLink folder is located in your Applications. Open the folder and double click on the Soundflower.mpkg installer. Follow the directions to install the application. Once the application is installed, follow the above directions to troubleshoot any issues.

How to add the Soundflower application if it is not in the ShareLink folder

If you do not see the Soundflower.mpkg in the Sharelink folder, you may have not installed the pro version of the ShareLink application which includes this application. Follow the directions in this article which will show you how to install the software.

Allow Soundflower to open if you receive an error

If you attempt to install Soundflower on a computer with MacOS 10.13 and above you may receive an error that it is from an unidentified developer.

To address this issue, you will need to allow the application to run. Open your System Preferences > Security & Privacy > and then click on the Open Anyway as indicated. You will then be able run the soundflower.mpkg successfully.


Article ID: 43227
Tue 11/28/17 2:32 PM
Mon 3/9/20 11:20 AM