Accessing OneDrive Shared Files On-Demand (FAQ)

See below for information on OneDrive Shared files On-Demand, an alternative method in which files stored in Microsoft Teams can be accessed from File Explorer on Windows or Finder on a Mac, assuming your Drake-owned computer meets the minimum requirements. Once your computer has been updated, see the guides on syncing your files to the right.

What does my Drake-owned Mac computer need to access OneDrive Shared files On-Demand?

In order to be able to use OneDrive Shared files On-Demand, your Mac must be on MacOS Mojave or later.

What does my Drake-owned Windows computer need to access OneDrive Shared files On-Demand?

In order to be able to use OneDrive Shared files On-Demand, your computer must be on Microsoft Windows 10 version 1803 or later.

How do I know which OS version I currently have on my computer?
How long will ITS need my computer in order to perform an OS upgrade?

In order to provide ITS technicians sufficient time to upgrade your operating system, ITS will need to keep your computer for at least two full business days once the work begins.

How do I request an OS Upgrade?

Submit an Operating System (OS) Upgrade Request or call the support center at 515-271-3001. You will be added to the list for the next available slot based on staff availability. As we get closer to the start of the semester, the tech availability will be decreased.