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Services or Offerings?
Calling/Phone Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Calling & Voicemail
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Slate Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
Report any access issues with Slate. (Faculty/Staff only)
Business Intelligence (Drake BI) Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Business Intelligence (Drake BI)
Report any issues with the Drake Business Intelligence portal (Drake BI) including Drake BI reporting. (Faculty/Staff only)
Printing Request
  1. Services
  2. Information Technology Services (ITS)
  3. Printing
Request printing services. (Faculty/Staff only)
Virtual Apps/Desktop Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Computers & Software
Report any access issues with virtual apps or desktops.
Banner Third-Party Services Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)
Computer/Peripheral Request
  1. Services
  2. Information Technology Services (ITS)
  3. Computers & Software
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Email/Calendar Request
  1. Services
  2. Information Technology Services (ITS)
  3. Email & Calendars
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.