VPN Issue

A Virtual Private Network (VPN) connection provides encrypted remote access to the Drake network. Report any connection issues with VPN.

What to Expect

An ITS staff member will contact you with any questions or to let you know when your request has been completed.

Requirements

In order to report a VPN issue, you will need to provide the following information

  • Drake ID being used to access/authenticate to VPN
  • Location from which you are attempting to connect (note: you cannot connect to VPN from on campus)
  • If connection is successful, the application or resources you are attempting to access over VPN