Drake Information Technology Services

Getting Started

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Service Catalog

The service catalog is where you can browse all ITS services and report technology issues.

Knowledge Base

The knowledge base has instructions for tasks like password resets and software downloads.

Classroom Emergencies & After Hours Support

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need? Call the ITS Support Center at 515-271-3001 for 24/7 phone support or visit them in the lower level of Carnegie Hall.

ITS News & Announcements

Tue 9/12/17 1:09 PM
On September 7, 2017, Equifax announced a data breach of up to 143 million customer records, including credit card numbers and personally identifiable information (PII). Equifax has setup a website to assist individuals in determining whether or not the information was impacted by this breach, located at https://www.equifaxsecurity2017.com. In addition, experts in the information security field […]
Thu 9/7/17 2:00 PM
Google has announced that their worldwide Google Drive outage is now resolved. Here's the official statement from Google: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are […]
Thu 9/7/17 12:08 PM
ITS learned this morning that Google has a global outage involving Google Drive. This is causing either inaccessibility or slowness accessing online files. At this time Google does not know when this issue will be resolved. This affects both Google Drive through personal Gmail accounts as well as Google docs accessed through your drake.edu account. […]
Wed 9/6/17 5:01 PM
Join ITS staff for a new program, Tech Tuesdays, on the second Tuesday of each month. All sessions will include a Q&A session (and cookies!). Each month we'll have a different topic designed to provide you with resources to use technology more efficiently in your job (and your life). Feel free to sign up for […]
Tue 9/5/17 2:34 PM
Your ITS team is excited to begin the 2017-18 academic year in partnership with you. We have completed or made progress on several major projects this summer. Below are updates on improvements that have been made or are underway. ITS Service Portal: The ITS service portal offers you a rich way to engage with us […]