Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need? Call the ITS Support Center at 515-271-3001 for 24/7 phone support or visit them in the lower level of Carnegie Hall.

ITS News & Announcements

Sun 2/18/18 7:58 PM
ITS has resolved the issue with authentication to cloud services. Thank you for your patience while we worked on a resolution. Please contact the Support Center at 515-271-3001 if you continue to experience problems.
Sun 2/18/18 6:15 PM
Access to cloud services such as email, TeamDynamix, Slate and CampusLabs has been restored for users on campus. We are continuing to work with Microsoft to resolve the issue for off campus users as well. Thank you for your patience.
Sun 2/18/18 12:23 PM
At approximately 10:45 a.m. ITS was made aware of an outage for authentication to cloud services. This affects authentication attempts to email, TeamDynamix, Slate and CampusLabs. ITS is diligently working to resolve this issue. Thank you for your patience.
Fri 2/16/18 10:27 AM
Thank you for your patience. ITS has now resolved the wireless performance issues reported in the residence halls. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
Wed 2/14/18 4:58 PM
Thank you for your patience. ITS has now resolved the issue with the wireless network. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.