Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

Due to summer storm damage, the Support Center is currently located on the second floor of Collier-Scripps.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Thu 11/15/18 3:00 AM
ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 7 a.m. and 7 p.m. on Saturday Nov. 17. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while we perform this...
Wed 10/31/18 9:41 AM
Now through November 2, ITS is holding our Student Phishing Quiz, a contest where Drake students can learn about how to identify phishing emails and fraudulent websites and learn how to keep their information safe online. The first 500 people to take the quiz will win a certificate for a free taco courtesy of Taco...
Mon 10/22/18 12:38 PM
Thank you for your patience. ITS has now resolved the DUGuest wireless network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
Mon 10/22/18 11:55 AM
At 10:45 a.m., ITS was made aware of a guest wireless network outage. The DUGuest network is currently unavailable but the DUFacStaff and DUStudent networks are unaffected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If...
Mon 10/22/18 4:00 AM
Now through November 2, ITS is holding a Phishing Quiz, a contest where Drake students can learn about how to identify phishing emails and fraudulent websites. The first 500 people to take the quiz will win a certificate for a free taco courtesy of Taco John’s. Everyone who completes the quiz will be entered to...