Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

Due to summer storm damage, the Support Center is currently located on the second floor of Collier-Scripps.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Wed 9/19/18 6:00 AM
As of tomorow morning, Sept. 20, blueView will no longer be available to campus. Start using the myDrake portal to access Banner Self Service (MyDUSIS), email, document sharing, and other key campus systems. Navigate to myDrake at my.drake.edu using your favorite browser today. And don’t forget to update any browser bookmarks or shortcuts. Not sure...
Mon 9/17/18 1:18 AM
Thank you for your patience. ITS has now resolved the multi-systems outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Sun 9/16/18 11:22 PM
ITS continues to work on the multi-systems outage. After hours support calls are now working as expected. The systems still being affected are off-campus connections to the service portal, Slate and ALEKS. Connections to these systems from on campus are operating normally. ITS is diligently working towards full resolution. We will provide updates and will...
Sun 9/16/18 8:41 PM
At 7:15 p.m. ITS was made aware of a multi-systems outage. This is affecting a number of campus systems including Slate and our IT service portal and is preventing our after-hours support calls from going through. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
Wed 9/12/18 5:30 AM
It’s my pleasure to welcome you to (or back to) campus as we begin another academic year. I’d like to begin by reminding you that, due to summer flooding, the IT Support Center, normally located in the lower level of Carnegie, has temporarily moved to the second floor of Collier Scripps. It will remain there...