Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need? Call the ITS Support Center at 515-271-3001 for 24/7 phone support or visit them in the lower level of Carnegie Hall.

ITS News & Announcements

Fri 4/20/18 10:30 AM
Thank you for your patience. ITS has now resolved the Drake Business Intelligence outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
Fri 4/20/18 10:16 AM
Earlier this morning, ITS was made aware of a Drake Business Intelligence (BI) outage. Currently, authorized users can access the Drake BI site (bi.drake.edu) but the system returns an error when they select most reports in the site. ITS is diligently working towards a resolution. We will provide updates and will let you know when […]
Fri 4/20/18 10:00 AM
The ITS Support Center in the lower level of Carnegie Hall will be closed on Sundays, April 22 and 29 due to Relays. If you encounter technology issues on those days, please call 515-271-3001 for remote assistance.
Thu 4/19/18 2:15 PM
Thank you for your patience. ITS has now resolved the issues affecting blueView but our staff is continuing to monitor the situation. If you experience problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
Thu 4/19/18 11:18 AM
This morning, ITS was made aware of individuals having issues accessing blueView. Some people are unable to log in completely, while other are encountering problems once logged in. ITS is diligently working towards a resolution. We will provide updates as we can. Thank you for your patience.