Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

The Support Center is located in the lower level of Carnegie Hall.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Mon 10/14/19 11:21 AM
At 9:55 a.m., ITS was made aware of a disruption in print services. This was affecting people’s ability to send and release print jobs. ITS believes we have resolved the trouble. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Mon 10/7/19 7:13 PM
Thank you for your patience. ITS has now resolved the Blackboard outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Mon 10/7/19 5:45 PM
At 4:40 p.m., ITS was made aware of a Blackboard outage. Blackboard is completely inaccessible. ITS is diligently working towards a resolution and has contacted Blackboard for assistance. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...
Tue 10/1/19 12:31 PM
Thank you for your patience. ITS has now resolved the Multiple Building Network Outage. One of the fiber connections to the network equipment supporting the affected buildings was bad and has been temporarily disconnected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...
Tue 10/1/19 10:54 AM
At 9:00 a.m., ITS was made aware of a network outage affecting multiple buildings. Wired and wireless network performance is extremely slow in Cline Hall, Cline Atrium, Harvey Ingham, Fitch, Olin, Science Connector Building, Medbury Hall, Collier Scripps and Harmon Fine Arts Center. ITS is diligently working towards a resolution. We will provide updates and...