Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

The Support Center is located in the lower level of Carnegie Hall.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Thu 8/15/19 2:41 PM
Thank you for your patience. ITS worked with our vendor to resolve the issue that was preventing new users to connecting to the eduroam network. If you are still unable to connect, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Haven’t connected to eduroam yet? Learn more at www.drake.edu/its/eduroam.
Thu 8/15/19 11:21 AM
At 10 a.m., ITS was made aware of an issue affecting sign ins to the new eduroam wireless network. Anyone currently connected should continue to be able to access the network, but new sign ins are seeing an error. ITS is diligently working with our vendor towards a resolution. We will provide updates and will...
Thu 8/15/19 11:00 AM
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Tue 8/13/19 10:30 AM
ITS is excited to announce eduroam (education roaming), a new wireless network at Drake. Faculty, staff, and students at any eduroam-participating institution can access the eduroam wireless network at all other participating institutions worldwide. This means that by logging into eduroam on campus using your Drake email address and password, you will then be able to connect to eduroam...
Tue 8/13/19 9:41 AM
Thank you for your patience. ITS has now resolved the issue with new faculty, staff, and students not being added to the service portal (TeamDynamix) system. All missing users have been added, and the feed should add new faculty, staff, and students from now on. If you encounter any issues, please contact the support center...