Drake Information Technology Services

Getting Started

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog

The service catalog is where you can browse all ITS services and report technology issues.

Knowledge Base

The knowledge base has instructions for tasks like password resets and software downloads.

Classroom Emergencies & After Hours Support

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need? Call the ITS Support Center at 515-271-3001 for 24/7 phone support or visit them in the lower level of Carnegie Hall.

ITS News & Announcements

Thu 11/23/17 9:30 AM
Starting Saturday, November 25, at 4 p.m. and lasting until 6 p.m., all Banner (DUSIS) services will be unavailable. Access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be unavailable. This outage will allow ITS to install necessary upgrades for the Banner/DUSIS system. If you continue experiencing issues […]
Mon 11/20/17 5:17 PM
Thank you to the 524 members of the campus community who took the time to participate in the 2017 ITS phishing quiz. We hope you learned more about how to spot potentially malicious emails and secure your digital life. Thanks too to all those who stopped by the ITS table in Olmsted and spun the […]
Mon 11/20/17 1:22 PM
Thank you for your patience. ITS has now resolved the blueSpace Web outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.
Mon 11/20/17 1:10 PM
At roughly 10 a.m., ITS was made aware of people unable to login to the blueSpace website (https://bluespace.drake.edu). This is affecting access to personal and departmental file storage from the web. The Xythos Drive on both Mac and Windows computers is still working, and people may continue to access personal and departmental files there. ITS […]
Fri 11/17/17 12:16 PM
Today's the final day to enter the ITS Phishing Quiz. Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. Everyone who completes the quiz will be entered to win one of six prize packages. Visit www.drake.edu/its/phish today.