Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

Due to summer storm damage, the Support Center is currently located on the second floor of Collier-Scripps.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Mon 12/10/18 3:00 AM
The provider of our software downloads site is making updates to their system. As a result, downloading software from the Software Downloads link will be unavailable on Tuesday, Dec. 11 from 6 to 9 a.m. We appreciate your patience while our vendor performs this necessary work. If you continue to have any issues after the...
Fri 12/7/18 10:04 AM
At 8:00 a.m., ITS learned of an issue affecting the Outlook email client. At 9:00 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.
Fri 12/7/18 9:26 AM
At 8:00 a.m. ITS was made aware of an Outlook client outage. This is affecting people’s ability to send or receive email using the Outlook client. Please use the web email client as a workaround until this issue is fixed. A link to the web client is available in myDrake (https://my.drake.edu). ITS is diligently working...
Tue 12/4/18 2:59 PM
At approximately 1:30 p.m., ITS was made aware of an outage affecting voicemail for the Skype for Business phone system. This outage prevented callers from leaving voicemail messages for people using Polycomm Skype for Business phones. The issue was resolved by 1:50 p.m. Thank you for your patience. If you continue to experience issues, please...
Mon 11/19/18 10:11 AM
The ITS Support Center, will be closed for Thanksgiving starting on Wednesday November 21. It will re-open 8 a.m. on Monday November 26. Happy Thanksgiving!