Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need? Call the ITS Support Center at 515-271-3001 for 24/7 phone support or visit them in the lower level of Carnegie Hall.

NOTE: Due to summer storm damage, the Support Center is currently located on the second floor of Collier-Scripps.

ITS News & Announcements

Mon 7/16/18 10:57 AM
Due to recent water damage in Carnegie Hall, the ITS Support Center has relocated walk-in support to the second floor of Collier-Scripps Room. Walk-in support is available from 8 a.m. to 4:30 p.m. Monday through Friday. 24/7 phone support is also available by calling 515-271-3001 or you can use the IT Service Portal at service.drake.edu/its […]
Wed 7/11/18 3:17 PM
Thank you for your patience. ITS has now resolved the Faculty WordPress network outage. WordPress users should once again be able to log into the back end of their websites to make changes. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Wed 7/11/18 12:17 PM
Thank you for your patience. ITS has now resolved the VPN outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
Wed 7/11/18 11:18 AM
At 9 a.m., ITS was made aware of a faculty WordPress network outage. wp.drake.edu websites are visible, but no one is able to log into the back end of the system to make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been […]
Wed 7/11/18 10:52 AM
At 9:45 a.m, ITS was made aware of a remote access VPN outage. This is preventing faculty and staff from establishing a remote access VPN connection to the campus network. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved. Thank you for your […]