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Popular Services

Fix errors or difficulties with printing from your computer.

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Report any issues with technology in classrooms or meeting spaces.

Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Configure voicemail to be re-directed to your email as a sound file attachment. (Faculty/Staff only)

Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)

Request assistance from ITS staff to install printer driver and software packages on a computer.

Request printer account assistance with issues including insufficient funds or balance or charging problems. Not for requesting printing refunds.

Blackboard consultations are available to faculty, adjunct instructors, and staff seeking to learn more about the tools for course development offered within Blackboard. (Faculty/Staff only)

Report permissions changes that need to be made on existing shared file storage.

Schedule a consultation to discuss Qualtrics use.

Request assistance with any issues you are encountering with OneDrive storage. (Faculty/Staff only)

Report any issues with office telephones. (Faculty/Staff only)

Report access issue with Virtual EMS, Drake's online room scheduling system. (Faculty/Staff only)

Request changes to Banner/Drake University Student Information System (DUSIS) forms access. (Faculty/Staff only)

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Report any problems sending or receiving messages with a Drake email account.

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

Request assistance troubleshooting software failures, configuration issues, and error messages.

Have voicemail created for a new hire or different user's office telephone. (Faculty/Staff only)

Report any errors or issues encountered while using Blackboard.

Request training in order to receive access to make changes to a portion of the Drake University website. (Faculty/Staff only)

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Request assistance in configuring your Drake email in Outlook, or on your Android, or iOS device.