Popular Services

Report any errors or issues encountered while using Blackboard.

Report any issues with technology in classrooms or meeting spaces.

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Request the creation of a new Microsoft Team for a campus group (Faculty/staff only)

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Schedule a consultation to investigate adoption of a technology that we currently don't have on campus. (Faculty/Staff only)

Upgrade the operating system (OS) on your Drake-issued to computer to a newer major version. (Faculty/Staff only)

Request pricing and/or purchase Adobe software licenses. (Faculty/Staff only)

Report any email you receive that you think might be a phishing attempt.

Request assistance troubleshooting software failures, configuration issues, and error messages.

Information on registration of connected devices to the Drake wired network including requests for related services.

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Report an issue you are experiencing with the myDrake portal.

Report any issues you may be having with MyDUSIS.

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Report any issues with office telephones. (Faculty/Staff only)

Receive assistance for a website created within the faculty publishing environment. (Faculty/Staff only)

This service is to request initial access to make changes to a section of the Drake website or to get assistance with questions that arise after initial website training. (Faculty/Staff only)

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

Report any errors or issues encountered while using Panopto.

Request assistance with any issues with VPN access to the Drake network from off-campus. (Faculty/Staff only)

Request changes to Banner/Drake University Student Information System (DUSIS) forms access. (Faculty/Staff only)

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)