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Popular Services

Blackboard course merge requests are used to copy all student enrollment from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Request assistance troubleshooting software failures, configuration issues, and error messages.

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Report any issues with technology in classrooms or meeting spaces.

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)

Report any issues with Banner Workflow. (Faculty/Staff only)

Report any issues with office telephones. (Faculty/Staff only)

Request assistance in configuring your Drake email in Outlook, or on your Android, or iOS device.

Report an issue with uploading a report into ePrint. (Faculty/Staff only)

Move an office telephone from one location to another on campus. (Faculty/Staff only)

Instructors can request to have additional users (like teaching assistants or other colleagues) added to their Blackboard course. (Faculty/Staff only)

Request assistance from ITS staff to install printer driver and software packages on a computer.

Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)

Engage a campus technician for assistance in selecting and obtaining a quote for computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Request to remotely install software to a lab, department, or individual Drake-owned computer(s). (Faculty/Staff only)

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

Report any errors or issues encountered while using Blackboard.

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

Request to create an email service account to be used by groups or individuals to have an email address to use that isn't connected to a specific individual. (Faculty/Staff only)

Report permissions changes that need to be made on existing shared file storage.

Fix errors or difficulties with printing from your computer.

Change a faculty or staff email address. (HR Staff only)

New email distribution groups can be created and used for email distribution to large or small groups of Drake email addresses. (Faculty/Staff only)