Popular Services

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Request assistance troubleshooting software failures, configuration issues, and error messages.

Report access issue with Virtual EMS, Drake's online room scheduling system. (Faculty/Staff only)

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Report any problems sending or receiving messages with a Drake email account.

Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Instructors can request to have users added to or removed from their Blackboard course. (Faculty/Staff only)

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)

Report any issues with Banner Workflow. (Faculty/Staff only)

Information on registration of connected devices to the Drake wired network including requests for related services.

Report any errors or issues encountered while using Blackboard.

Submit an alumni-related data request. (Faculty/Staff only)

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Report any issues you may be having with MyDUSIS.

Have voicemail created for a new hire or different user's office telephone. (Faculty/Staff only)

Have your computer checked out and cleared of viruses or malware infections.

Report any issues with office telephones. (Faculty/Staff only)

Request assistance with accessing MyDUSIS tools. (Faculty/Staff only)

Get assistance with setting up wireless network access on a computer or mobile device or repairing an existing set-up.

Request changes to Banner/Drake University Student Information System (DUSIS) forms access. (Faculty/Staff only)

Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)