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Popular Services

Report any issues with technology in classrooms or meeting spaces.

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Fix errors or difficulties with printing from your computer.

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Request training in order to receive access to make changes to a portion of the Drake University website. (Faculty/Staff only)

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Blackboard course merge requests are used to copy all student enrollment from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Report any errors or issues encountered while using Blackboard.

Request assistance troubleshooting software failures, configuration issues, and error messages.

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Report any problems sending or receiving messages with a Drake email account.

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Instructors can request to have additional users (like teaching assistants or other colleagues) added to their Blackboard course. (Faculty/Staff only)

Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)

Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)

Request printer account assistance with issues including insufficient funds or balance or charging problems. Not for requesting printing refunds.

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)

Report any issues you may be having with MyDUSIS.

Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)

Report a link in blueView that does not respond as expected.

Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Blackboard consultations are available to faculty, adjunct instructors, and staff seeking to learn more about the tools for course development offered within Blackboard. (Faculty/Staff only)

Request assistance from ITS staff to install printer driver and software packages on a computer.

Report any issues with office telephones. (Faculty/Staff only)