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Popular Services

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

Report any issues with office telephones. (Faculty/Staff only)

Request pricing and/or purchase Adobe software licenses. (Faculty/Staff only)

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

Move an office telephone from one location to another on campus. (Faculty/Staff only)

Request to remotely install software to a lab, department, or individual Drake-owned computer(s). (Faculty/Staff only)

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Report permissions changes that need to be made on existing shared file storage.

Report any problems sending or receiving messages with a Drake email account.

Request for changes to an existing email distribution group to add or remove addresses, update responsible party or individual, and adjust permissions. (Faculty/Staff only)

Configure voicemail to be re-directed to your email as a sound file attachment. (Faculty/Staff only)

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Report any issues you may be having with MyDUSIS.

Blackboard consultations are available to faculty, adjunct instructors, and staff seeking to learn more about the tools for course development offered within Blackboard. (Faculty/Staff only)

Request a consultation to discuss the creation of a new faculty publishing website. (Faculty/Staff only)

Use this service to notify ITS if you're unable to log into blueView.

Report any errors or issues encountered while using Blackboard.

Blackboard course merge requests are used to copy all student enrollment from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Request assistance with any issues you are encountering with OneDrive storage. (Faculty/Staff only)

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Fix errors or difficulties with printing from your computer.

Request training in order to receive access to make changes to a portion of the Drake University website. (Faculty/Staff only)