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My Recently Visited Services

Move an office telephone from one location to another on campus. (Faculty/Staff only)

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Request a file to be placed on or retrieved from the Banner system. (Faculty/Staff only)

Request to remotely install software to a lab, department, or individual Drake-owned computer(s). (Faculty/Staff only)

Blackboard course merge requests are used to copy all student enrollment from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Have voicemail created for a new hire or different user's office telephone. (Faculty/Staff only)

Have your computer checked out and cleared of viruses or malware infections.

Use this service to notify ITS if you're unable to log into blueView.

Request for changes to an existing email distribution group to add or remove addresses, update responsible party or individual, and adjust permissions. (Faculty/Staff only)

Report any problems accessing the network from an existing wired connection.

Creation of a new storage location as needed for an ad-hoc group or class.

This service is used to assist Drake Card users having problems printing due to funds.

Request assistance from ITS staff to install printer driver and software packages on a computer.

Information on registration of connected devices to the Drake wired network including requests for related services.

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

This service is for the content owner (instructor) to request sharing/copying of their Blackboard course content into another instructor's Blackboard course. (Faculty/Staff only)

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Report any issues you may be having with MyDUSIS.

Request to create an email service account to be used by groups or individuals to have an email address to use that isn't connected to a specific individual. (Faculty/Staff only)

Push of new or existing iOS apps to iPads enrolled in JAMF. (Faculty/Staff only)

Request assistance troubleshooting software failures, configuration issues, and error messages.

Request removal of Drake-owned computer equipment that is no longer in use. (Faculty/Staff only)

Report any issues with technology in classrooms or meeting spaces.

Request the purchase of a Drake-owned computer. (Faculty/Staff only)