University Communications and Marketing (UCM) partners with campus departments to keep the Drake University website at drake.edu accurate, functional, and up to date. Use this form to report broken pages or links, submit content corrections and updates, flag errors or accessibility issues, or request page removals. Our team will review each submission and work with you to ensure your departmental web presence reflects current and accurate information, meets accessibility standards, and aligns with Drake's brand guidelines. In addition to direct support, UCM also maintains a toolkit and coordinates self-service options for your reference.
NOTE: Submission of this form does not guarantee a website request will be fulfilled. UCM staff will review your request and update the site, as appropriate, following industry best practices and web accessibility standards (ADA and WCAG). If a change cannot be made as requested, you will be informed as to why – and what alternate was implemented.
What to Expect
Initial review and response: All requests are reviewed within 2 weeks.
Critical requests: Requests identified as critical will be reviewed and may receive a response within 1–3 business days.
Request prioritization: Response time may vary based on the nature and urgency of the request, as well as overall workload.
Follow-up: UCM may contact you for additional information or clarification before work begins.
Requirements
To submit a request, be prepared to provide:
- The type of request and the URL of the affected page
- A clear description of the issue, update, or intended outcome
- Relevant details based on the request type (e.g., content changes, error information, or accessibility concerns)
- Supporting documentation, such as screenshots or content files, attached to the request
- Additional context for high-priority requests, including impact or deadlines