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Services or Offerings?
Academic Space Consultation
  1. Services
  2. Information Technology Services (ITS)
  3. Teaching & Learning
Request a consultation to discuss updates to a classroom, meeting room, or other collaborative space. (Faculty/Staff only)
Academic Space Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Teaching & Learning
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Account/Security Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Account/Security Request
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Notify ITS of international travel or make other account-/security-related requests.
Banner Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Banner
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Banner Request
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Banner
Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Banner Third-Party Services Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)
Banner WebXtender Assistance
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Banner
Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)
Blackboard Learn Ultra Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Blackboard Learn
Report any errors or issues encountered while using Blackboard Learn Ultra.
Blackboard Learn Ultra Request
  1. Services
  2. Information Technology Services (ITS)
  3. Blackboard Learn
Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Business Intelligence (Drake BI) Change Request
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Business Intelligence (Drake BI)
Request access or report changes for the Business Intelligence (Drake BI) portal. (Faculty/Staff only)
Business Intelligence (Drake BI) Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Business Intelligence (Drake BI)
Report any issues with the Drake Business Intelligence portal (Drake BI) including Drake BI reporting. (Faculty/Staff only)
Calling/Phone Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Calling & Voicemail
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Computer/Peripheral Request
  1. Services
  2. Information Technology Services (ITS)
  3. Computers & Software
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Computer/Peripheral/Software Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Computers & Software
Report an issue with Drake-supported devices or software, including virus mitigation.