Drake ID Issue

The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. This service is used to report any problems you may be having with door access or the ID system.

What to Expect

An ITS or SSC staff member will contact you with questions, or will let you know when the issue has been resolved.


In order to request assistance you will need to provide the following information:

  • Name and ID number of the person having issues
  • Day/time and location (building and room) where the issue occurred
  • If mobile ID, the device type and platform
  • The text or a screenshot of any relevant error messages