ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to submit a request or check on one you've already submitted.

First time here? Learn how to use the IT Service Portal.

  • The knowledge base has step by step guides to answer your tech questions.
  • The service catalog is where you can browse all ITS services and request assistance with technology issues.

Support Options

Need tech assistance? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category.

Need phone assistance? Call 515-271-3001 for 24/7 phone support if you have issues using this site.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance.

Remote Resources

Services Availability

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2020 to phone number 226787.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

ITS News & Announcements

Tue 8/11/20 3:11 PM
Thank you for your patience. ITS has now resolved the Skype for Business outage. The service provider was able to repair power and fiber issues resulting from yesterday’s storms. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
Tue 8/11/20 10:28 AM
As some faculty and staff return to campus, here’s a reminder about how best to get assistance with your campus tech needs. In order to comply with campus social distancing requirements, the support center in lower level Carnegie Hall is closed for walk-in assistance and is open by appointment only. Please either visit our IT...
Tue 8/11/20 8:28 AM
ITS is continuing to work on resolving the Skype for Business outage. Power outages in the Des Moines metra area are impacting one of the service providers needed for voice services via Skype. There is currently no ETA for when service will be restored. We will continue to keep you posted of progress and will...
Mon 8/10/20 11:52 AM
At 11:30 a.m., ITS was made aware of a Skype for Business outage. This is due to the power outages in the area and is affecting the ability to make or receive phone calls for anyone on the Skype for Business voice system. ITS is diligently working towards a resolution. We will provide updates and...
Mon 8/3/20 4:33 PM
Thank you for your patience. ITS has now resolved the Skype for Business outage. Some of the traffic needed for voice signaling was being blocked by an Internet security device. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive...