ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to submit a request or check on one you've already submitted.

First time here? Learn how to use the IT Service Portal.

  • The knowledge base has step by step guides to answer your tech questions.
  • The service catalog is where you can browse all ITS services and request assistance with technology issues.

Support Options

Need tech assistance? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category.

Need phone assistance? Call 515-271-3001 for 24/7 phone support if you have issues using this site.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance.

Remote Resources

Services Availability

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2020 to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

ITS News & Announcements

Thu 10/22/20 9:00 AM
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see
Tue 10/20/20 1:30 PM
ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 5 a.m. and 5 p.m. on Saturday, Oct. 24. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...
Mon 10/19/20 10:57 AM
Follow @DrakeITServices on Twitter and retweet a #DrakeCyberSmart tip between Oct. 12 and 23 to learn how to stay safe online and be entered in a prize drawing! Open to all current Drake students, faculty, and staff members. Full contest rules can be found at
Tue 10/13/20 12:00 PM
ITS is updating Virtual EMS (VEMS) in order to facilitate single sign on (SSO). VEMS is the system that faculty and staff and Registered Student Organizations (RSOs) use to request space on Drake’s campus. In order to make this change, VEMS will be unavailable between 10 a.m. and 12 p.m. on Thursday, Oct. 15. If you are...
Thu 10/1/20 9:31 AM
ITS is making updates to Papercut, the system responsible for on-campus printing. As a result, on-campus printing will be unavailable this Sunday, Oct. 4 from 9 to 10 a.m. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the support...