Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

The Support Center is located in the lower level of Carnegie Hall.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Banner and MyDUSIS Planned Outage from 6 a.m. to 6 p.m. on Saturday, Dec. 7
Thu 12/5/19 11:00 AM
ITS is making updates to Banner. As a result, access to systems including Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 6 a.m. and 6 p.m. on Saturday Dec. 7. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your...
Phone Outage Resolved
Fri 11/22/19 11:19 AM
At 9:45 AM  ITS was made aware of A VOIP phones outage. This is affecting voice over IP phones across campus. The outage was noticed immediately and ITS worked to restored access quickly.  Phone access has been restored and if you are experience phone issues please reach out to the Support Center @ 515-271-3001.  Thank you.
Reminder: ITS monthly maintenance tonight
Thu 11/21/19 10:00 AM
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Switch to eduroam wireless network, before DUFacStaff is retired on Dec. 31
Tue 11/19/19 4:27 PM
This fall, ITS launched eduroam (education roaming), a new wireless network at Drake. Faculty, staff, and students can access the eduroam wireless network at any eduroam-participating institution worldwide. By connecting to eduroam on campus, using your Drake email and password, you will be able to use the eduroam network whenever you travel to an eduroam-participating...
Let ITS know about your eduroam experience
Wed 11/13/19 2:00 AM
Just about two months ago, we made the switch from the DUStudent wireless network to eduroam. How’s eduroam working for you? Are you having any wireless network coverage issues on eduroam? Connection problems in your room? Or your classroom? Let us know. Report any issues connecting to eduroam by submitting a Wireless Network Issue report in our...