ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to report an issue, submit a request, or check on its progress.

First time here? Learn how to use the IT Service Portal.

• The knowledge base has step by step guides to answer your tech questions.
• The service catalog is where you can report technology issues or request new access or changes to campus tech.
• New student? See these New Student Resources to get started
• New faculty or staff member? See these New Faculty & Staff Resources to get started.

Passwords

Multi-Factor Authentication

Wi-Fi

Self Service

Email

Need tech help? Use the search in the upper right hand corner of this site, find services or knowledge base articles by category, or click the request assistance button.

Prefer to talk to support staff? Call 515-271-3001 for phone support if you have issues using this site.

• Select option 1 to report a classroom tech emergency.
• Select option 2 to speak with a technician on duty.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2. Our after-hours support vendor will escalate it to us.

During academic semesters, the ITS Support Center is open as follows:

• Mondays through Thursdays, 8am-6:30pm
• Fridays 8am-4:30pm

Using Remote Support with ITS (How-to)

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

On Twitter? Connect with Drake ITS!
Follow us @DrakeITServices