Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

The Support Center is located in the lower level of Carnegie Hall.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

eBenefits Outage Update
Tue 1/21/20 2:42 PM
ITS continues to work with our vendor partners to resolve the issues with eBenefits. We apologize for the inconvenience and thank you for your ongoing patience. We will provide additional updates as we have them.
eBenefits Outage Update
Fri 1/17/20 7:08 PM
ITS continues to work with our vendor to resolve the connection issues with eBenefits. We apologize for the inconvenience and thank you for your patience.
eBenefits Portal Unavailable
Fri 1/17/20 12:02 PM
The eBenefits portal is currently unavailable. ITS is working with the vendor to restore the service. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.  If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787....
ITS Support Center closing at 3 p.m. on Tuesday, Jan. 14
Mon 1/13/20 3:14 PM
Due to the Democratic Debate, the ITS Support Center in Carnegie Hall will be closing at 3 p.m. on Tuesday, Jan. 14. No walk-in support will be available after 3 p.m. If you encounter technology issues, please visit service.drake.edu/its or contact after-hours support at 515-271-3001. Thank you.
Phone Outage affecting ITS Support Center Resolved
Mon 1/13/20 9:06 AM
Thank you for your patience. ITS has now resolved the ITS Support Center phone outage. You can now call the support center again if you need assistance.