ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to report an issue, submit a request, or check on its progress.

First time here? Learn how to use the IT Service Portal.

  • The knowledge base has step by step guides to answer your tech questions.
  • The service catalog is where you can report technology issues or request new access or changes to campus tech.

Support Options

Need tech assistance? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category.

Need phone assistance? Call 515-271-3001 for 24/7 phone support if you have issues using this site. Call 3002 with a classroom tech emergency.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance.

Remote Resources

Services Availability

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2020 to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

ITS News & Announcements

Tue 11/24/20 12:00 PM
Even though the support center in the lower level of Carnegie Hall is closed for walk-in visitors through at least the start of the spring semester, ITS is still available to help with your tech needs. You can always call 515-271-3001 or browse for guides or submit a request for assistance at our service portal...
Thu 11/19/20 9:00 AM
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
Wed 11/18/20 9:34 AM
As we previously noted, ITS is upgrading the campus phone system and moving faculty and staff to using Microsoft Teams for calling in early 2021. The Microsoft Teams client will replace traditional handsets and allow faculty and staff to make and receive telephone calls using their office extension from anywhere they are connected to the Internet. ...
Thu 11/12/20 1:26 PM
Thank you for your patience. ITS has now resolved the building network outage. All buildings should have network connectivity now that power has been restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020...
Thu 11/12/20 10:51 AM
At 10:30 a.m., ITS was made aware of network outages in several buildings caused by the campus power outage. All network connectivity is down in the following buildings: Collier Scripps, Medbury, Fieldhouse, Physical Plant, Old Main. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...