ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to report an issue, submit a request, or check on its progress.

First time here? Learn how to use the IT Service Portal.

• The knowledge base has step by step guides to answer your tech questions.
• The service catalog is where you can report technology issues or request new access or changes to campus tech.

• Issues: Use issue for a system or tool that was working and isn’t anymore.
   
• Requests: Submit a request to add something new or change access to an existing system or tool.

Passwords

Wi-Fi

myDrake/MyDUSIS

Email

Need tech assistance? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category.

Need phone assistance? Call 515-271-3001 for 24/7 phone support if you have issues using this site. Call 3002 with a classroom tech emergency.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Due to campus social distancing requirements, the support center in Carnegie Hall is not open for walk-in assistance.

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2020 to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

On Twitter? Connect with Drake ITS!
Follow us–@DrakeITServices

Below are resources on teaching, learning, and working remotely, as well as information on receiving remote support from ITS.

For Faculty: Preparing for Distance Teaching and Advising (Best Practices)

For Students: Learning Online or Distance Learning (Best Practices)

For Staff: Working Remotely (Best Practices)

Using Remote Support with ITS (How-to)