ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to report an issue, submit a request, or check on its progress.

First time here? Learn how to use the IT Service Portal.

  • The knowledge base has step by step guides to answer your tech questions.
  • The service catalog is where you can report technology issues or request new access or changes to campus tech.

ITS Service Review

ITS is currently reviewing and combining services to make the service portal more user-friendly.

As we review each category, you will see two primary options:
 
  • Issue: Use issue for a system or tool that was working and isn’t anymore.
     
  • Request: Submit a request to add something new or change access to an existing system or tool.

Support Options

Need tech help? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category, or click the request assistance button.

Prefer to talk to support staff? Call 515-271-3001 for 24/7 phone support if you have issues using this site. Call 3002 with a classroom tech emergency.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Using Remote Support with ITS (How-to)

Due to campus COVID-19 protocols, the support center in Carnegie Hall is not open for walk-in assistance for faculty and staff.

Services Availability

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

On Twitter? Connect with Drake ITS!
Follow us–@DrakeITServices

ITS News & Alerts

Important security update for Apple/Mac users
Tue 9/14/21 10:11 AM
Apple has just released news of a major security flaw with its current operating system. iPhone, iPad, Apple Watch and Mac users should update their software as soon as possible. More information can be found at https://www.cnet.com/tech/services-and-software/apple-ios-14-8-pegasus-security-fix-all-iphone-users-urged-to-update-immediately/
Banner Admin Pages Outage Resolved
Fri 8/27/21 9:09 AM
Thank you for your patience. ITS has now resolved the Banner Administrative Pages and Application Navigator outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787. You first need to...
Banner Admin Outage
Fri 8/27/21 8:20 AM
At 7:55 ITS was notified of a Banner Administrative Pages outage. This is affecting all access to Banner Administrative Pages and Application Navigator. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by...
Bulldog Bucks Outage Resolved
Tue 8/24/21 1:43 PM
At 12:58 p.m., ITS learned of an outage affecting access to the Bulldog Bucks site for some individuals. As of 1:30 p.m., the outage appears to be resolved. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Citrix (VDI) Outage Resolved
Fri 8/20/21 9:22 AM
Thank you for your patience. ITS has now resolved the Citrix (VDI) outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787. You first need to be signed up to...