ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to submit a request or check on one you've already submitted.

NOTE: Due to the temporary reduction in front line support in July, there will be delays to overall support response and repair timelines.

First time here? Learn how to use the IT Service Portal.

• The service catalog is where you can browse all ITS services and request assistance with technology issues.
• The knowledge base has step by step guides to answer your tech questions.

Passwords

Wi-Fi

Email

myDrake/MyDUSIS

Computers

Phones & Voicemail

Below are resources on teaching, learning, and working remotely, as well as information on receiving remote support from ITS.

For Faculty: Preparing for Distance Teaching and Advising (Best Practices)

For Students: Learning Online or Distance Learning (Best Practices)

For Staff: Working Remotely (Best Practices)

Using Remote Support with ITS (How-to)

Need tech assistance? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category.

Need phone assistance? Call 515-271-3001 for 24/7 phone support if you have issues using this site.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2020 to phone number 226787.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.