Drake Information Technology Services

Getting Started with the IT Service Portal

First time here? Learn how to use the IT Service Portal.

Services Availability

Wondering if campus services are up and running or not? Check the ITS Dashboard.

Want to know if ITS is doing maintenance? Check the Maintenance Schedule.

Service Catalog & Knowledge Base

The service catalog is where you can browse all ITS services and report technology issues.

The knowledge base has step by step instructions for technology tasks.

Classroom Emergencies & After Hours

  • Room-related teaching emergencies: call 515-271-3002.
  • After hours campus wide outages: call extension 3001 option 2

Support Center

Want in-person or phone assistance? Or can't find the service you need?

The Support Center is located in the lower level of Carnegie Hall.

You can also call 515-271-3001 for 24/7 phone support.

ITS News & Announcements

Access changes coming to Drake computers to improve security
Tue 11/12/19 4:00 PM
In a September OnCampus article, I introduced an upcoming change designed to improve the security of Drake-owned computers. This change will remove always-on administrator access to help prevent web, email, and file-based attacks. When changes that require administrator access are needed, the Make Me Admin tool can be used to receive temporary administrator access for...
External email labeling improvements
Tue 10/29/19 1:00 PM
ITS updated the labels on incoming email messages in early July. Since then, we’ve received great feedback about the prominence, functionality, and wording. Based on that feedback, we’ll be making some additional changes on November 3.   The existing red label will continue to be the default for all email coming from outside Drake. To better...
Banner and MyDUSIS Planned Outage from 7 a.m. to 7 p.m. on Saturday, Oct. 26
Thu 10/24/19 10:42 AM
ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 7 a.m. and 7 p.m. on Saturday Oct. 26. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while...
Reminder: ITS monthly maintenance tonight
Thu 10/17/19 10:00 AM
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Citrix/VDI Outage Resolved
Wed 10/16/19 11:00 AM
Thank you for your patience. ITS has now resolved the Citrix/VDI outage. We worked with vendor support to clear some issues with licensing. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. If you’d like to receive these notifications via text message, opt in by...