ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to report an issue, submit a request, or check on its progress.

First time here? Learn how to use the IT Service Portal.

ITS Support Options

Need tech help? Use the search in the upper right hand corner of this site, find services or knowledge base articles by category, or click the request assistance button.

Prefer to talk to support staff? Call 515-271-3001 for phone support if you have issues using this site.

  • Select option 1 to report a classroom tech emergency.
  • Select option 2 to speak with a technician on duty.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2. Our after-hours support vendor will escalate it to us.

During academic semesters, the ITS Support Center is open as follows:

  • Mondays through Thursdays, 8am-6:30pm
  • Fridays 8am-4:30pm
Students may drop in anytime we're open for help from our Student Techs. Faculty and staff are strongly encouraged to submit tickets via this portal, as technicians are able to resolve many problems remotely. If an issue can't be resolved remotely, we'll schedule an appointment to ensure appropriate technical staff are available to assist.

Using Remote Support with ITS (How-to)

ITS Services Availability

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed up to receive Bulldog Alerts by text. Check at Bulldog Alerts Settings in myDrake.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

On Twitter? Connect with Drake ITS!
Follow us @DrakeITServices

ITS News & Alerts

Tue 1/31/23 12:00 PM
As announced previously, Drake will no longer be using Single Sign-on (SSO) information with Adobe Creative Cloud (CC) accounts. This is a reminder to anyone who will need to migrate content from their Drake CC account to a personal one. Once the Drake account is deactivated, users will lose access to any content stored in...
Sat 1/21/23 4:28 PM
ITS staff have determined the cause of the wireless network outage and have taken steps to resolve it. At this time, all networks including eduroam, DUGuest, and DUEntertainment should be back up and running in most locations on campus. Wireless in Athletics and FPM buildings is still down and ITS staff continues to work on...
Sat 1/21/23 3:05 PM
Around 2:30 p.m., ITS began receiving reports of Wi-Fi connectivity issues on campus and began investigating. At this time it appears that all wireless networks including eduroam, DUGuest, and DUEntertainment, are not allowing internet traffic across campus. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...
Tue 1/17/23 12:01 PM
Over the weekend, Microsoft resolved the issue with applications uninstalling on computers. Users should now begin to regain functionality of their shortcuts and applications. Using code provided by Microsoft, ITS worked to restore standard campus applications including the following: Users should begin to see more shortcuts automatically restored and accessible via the start menu throughout...
Fri 1/13/23 3:22 PM
ITS has developed an automated fix to restore application shortcuts that were deleted earlier today from Windows computers by a Microsoft change. This process will restore the Start Menu listings for Microsoft Office products, web browsers, and Adobe Acrobat Reader but it may take several hours to complete. To restore the shortcuts more quickly on...