ITS Service Portal

This is the place to find information, report issues, and request assistance from Drake Information Technology Services.  

Select one of the menu items above, the buttons below, or use the search in the upper right corner. You can browse the entire site, but you'll have to log in if you need to submit a request or check on one you've already submitted.

First time here? Learn how to use the IT Service Portal.

  • The service catalog is where you can browse all ITS services and request assistance with technology issues.
  • The knowledge base has step by step guides to answer your tech questions.

Remote Resources

Support Options

Need tech assistance? Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category.

Need phone assistance? Call 515-271-3001 for 24/7 phone support if you have issues using this site.

Reporting an after hours campus wide outage? Call 515-271-3001 and select option 2.

Services Availability

Wondering if campus services are down?
Visit the ITS Dashboard.

Want to receive text messages about outages?
Opt in by texting DrakeITS2020 to phone number 226787.

Want to know if ITS is doing maintenance?
Check the Maintenance Schedule.

ITS News & Announcements

Fri 5/29/20 4:40 PM
Thank you for your patience. ITS has now resolved the FollowMe Print (PaperCut) outage. ITS staff and our print vendor found that PaperCut was unable to connect to the BlackBoard Transactions database. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like...
Fri 5/29/20 12:45 PM
At 9:55 a.m., ITS was made aware of a FollowMe Print (PaperCut) outage. This is impacting students’ ability to print. Faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
Thu 5/28/20 12:26 PM
The printing outage that was scheduled for today between 1 and 2 p.m. has been postponed. There is no planned interruption in printing today. We are working closely with our vendor partner to reschedule this work, and will provide updated timing information once it’s available. Thank you.
Wed 5/27/20 8:19 AM
ITS is upgrading the campus print services software. As a result, access to campus printing (PaperCut) will be completely unavailable between 1:00 and 2:00 p.m. on Thursday, May 28.  We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the support...
Thu 5/21/20 9:00 AM
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/