Logging into Touchnet as an Authorized Parent/Guardian User (How-to)

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Students will need to set up authorized users if they want their parents/guardians to have access to their account. This tutorial shows an authorized user how to log in after the student has added the authorized user to their Drake Student Account. For more information on parent access, see drake.edu/parents/payment.

1. Student Allows Access

Before an authorized user can log in the student must give them access to the account as seen below. For step by step instructions on providing access see Setting Up an Authorized User in Touchnet (How-to).

Authorized User List
 

2. Access Authorization Email

The authorized user will receive an email from ebill@drake.edu.

  1. Touchnet login page link.
  2. The Username will be the email address the student provided for the authorized user.
Access Authorization Email Example
 

3. Access Information Email

Authorized user will receive an additional email from ebill@drake.edu.

  1. This email contains the temporary Password the authorized user needs to use to log into the student account along with the email received in the previous message.
 

4. Log In

Log into Touchnet by going to https://secure.touchnet.net/C20686_tsa/web/login.jsp

  1. Enter the Email address (Username) from first email received.
  2. Enter the temporary password from second email received.
  3. Click Login.
Authorized User Login Screen
 

5. Authorized User Profile Setup

  1. Enter your Full name.
  2. Enter and Confirm your new password.
  3. Click Continue.
Profile Setup Screen
 

6. Success

  1. See the latest Balance on the account.
Options screen
 

7. Assistance

ITS staff do not have access to manage access to a student's records. If you're having trouble logging in, we recommend the following troubleshooting steps:
  1. Ask your student to remove your access, logout of their Drake accounts, restart their browser, log back in, and re-add your access.
  2. Use an incognito or private window in the browser to ensure it's not a cookie/cache issue.
  3. Click the "Forgot Password" link on the TouchNet login page to reset your password.

If all else fails, reach out to TouchNet customer care at 888-621-4451 or customercare@touchnet.com.

 

Details

Details

Article ID: 21417
Created
Thu 12/8/16 1:33 PM
Modified
Mon 7/1/24 3:46 PM

Related Services / Offerings

Related Services / Offerings (2)

Troubleshoot issues with payments made through Touchnet, Drake's online payment system.
Request access for the various reports within Touchnet. (Faculty/Staff only)