The Account/Security Issue is used to notify ITS of issues with account login, multi-factor authentication (MFA), the Password Manager website, or other account/security-related issues.
NOTE: If you're unable to log in to use this online system due to any of these issues, call the ITS Support Center directly at 515-271-3001.
What to Expect
An ITS staff member will respond to your request within 2 business days.
Requirements
If you're able to log in to submit your issue report, you'll be asked a series of questions in order to ensure the appropriate ITS staff member is notified to assist you. If you call the Support Center, a ticket will be submitted on your behalf.