This service is to request changes to the TeamDynamix system, including adding users, changing someone's access, and changes to applications (ticketing app, asset app, service catalog, knowledge base, client portal).
NOTE: One request must be submitted for each individual person's access changes.
What to Expect
A TeamDynamix administrator will respond to you within 2 business days.
Requirements
In order to request assistance you'll need to provide the following information:
- Access
- Add, change, or remove
- Drake ID and email address
- Supervisor's name
- Onboarding vs offboarding
- Whose access to copy (onboarding only)
- Groups needed (onboarding only)
- Due date
- Service Catalog
- Add, change, or deactivate
- Service name
- Short and long descriptions (for new services only)
- Due date
- Who should be able to use the service
- Knowledge Base
- Add, change, or archive
- Article name
- Other
- Description of change needed (could include response templates, categories, shortcuts, icons, form updates, automation, workflows, etc.)