Preparing for Modern Authentication (How-to)

In 2022, Microsoft will stop supporting Basic Authentication, on older, less secure method of accessing Microsoft 365 services. When this change takes effect, older and some third-party email, calendar, and mobile apps will stop working.

Please review the Recommended Steps section to find out if this change will affect you and if so, what you will need to do.

Background

Hosting Drake's email and calendar data in Microsoft's cloud offers unparalleled reliability, flexibility, and security, but it also means Drake is required to keep up with Microsoft's requirements.

Historically, Microsoft has supported nearly every protocol and method of accessing email and calendar, including several that do not allow for modern security controls. With cyber attacks becoming more common and sophisticated, Microsoft has chosen to phase out these old and insecure protocols. If you'd like to learn more about Microsoft's decision, please read their blog post titled Improving Security - Together.

Unfortunately, this also means that some classic and widely used apps may stop working. In some cases, a settings change or app upgrade may resolve the issue. In other cases, the only option will be to switch to a compatible app.

Recommended Steps

If you use several apps and devices to access your Drake mailbox and calendar, you may need to take different steps for each method that you use. Keep in mind,

Outlook
 
Outlook is the only email client officially supported by Drake ITS and is highly recommended for the best experience on both computers and mobile devices. 
 
Outlook on the Web

If you use a web browser to access your mailbox, then you do not need to do anything. Outlook on the Web already uses the most secure access methods.

Outlook for PC and Mac

Depending on the version of Outlook that you use, you may need to upgrade. This guide explains how to determine which version you're using.

  1. Outlook 2016 or newer: No action is needed.
  2. Outlook 2013 or older: You will need to upgrade to Outlook 2016 or newer.
Outlook Mobile apps

The Outlook mobile apps for iOS and Android are fully compatible, and no action is needed.

Other Email Applications

Apple/Mac Mail
  1. Mac OS 10.14 or newer: The built-in Mail app will continue to work. Depending on how the account was originally added, the mail account profile may need to be deleted and re-added.
  2. Mac OS 13.13 or older: The built-in Mail app will not work. To continue accessing your Drake email account, Mac OS will need to be upgraded, or you can switch to using Outlook for Mac or Outlook on the Web.
POP/IMAP apps such as Thunderbird, eM Client, Mailbird, etc.

Email apps that only use legacy protocols such as POP, IMAP, or Exchange ActiveSync will no longer be able to access Drake mailboxes. As the transition date approaches, many of these app developers are upgrading their apps to be compatible with Modern Authentication. If an updated version is not available, ITS recommends switching to Outlook or Outlook on the Web.

iOS Email apps
  1. iOS 11 or newer: The built-in Mail app will continue to work. Depending on how the account was originally added, the mail account profile may need to be deleted and re-added.
  2. iOS 10 or older: The built-in Mail app will not work. To continue accessing your Drake email account, iOS will need to be upgraded, or you can switch to using Outlook for iOS.

Email apps offered by third-party developers are not guaranteed to work.

Android Email apps

The only app known to work with Modern Authentication on the Android platform is Outlook for Android.

Obtaining an Outlook version compatible with Modern Authentication

Desktop clients

Outlook for Windows and Mac is available to all Drake employees and students as part of the Microsoft Office Productivity Suite. Follow the instructions for Microsoft Office Suite in the Available Software Downloads KB article, listed under the Related Articles section. These instructions work for all computers and platforms.

Mobile clients

Visit the Apple or Google Play app store and search for Microsoft Outlook.

Details

Article ID: 103490
Created
Sat 3/28/20 3:25 PM
Modified
Tue 8/16/22 12:52 PM