1. Knowledge Base
  2. ITS Knowledge Base

ITS Knowledge Base

Step by step instructions and guides on all things ITS and tech-related. Navigate by category or search above.

Categories (19)

Banner

Guides to help resolve any issues accessing Banner, Drake's Enterprise Resource Planning (ERP) system and data authority.

Blackboard Learn

Guides to help you use Blackboard Learn, Drake's Learning Management System (LMS).

Collaboration

How to use Microsoft Teams and its functions including group chat, calendars, and file sharing including shared files On-Demand.

Digital Signage & Multimedia

Resources to help faculty and staff use the digital signage system and Panopto lecture capture.

Drake Card

Guides on using the Drake card for door access and all Bulldog Bucks functions as well as what to do if your card is lost.

Email & Calendars

Information on getting started with and using email and calendar services including account changes, delegation, and the creation of email service accounts.

Eventbrite

Get started using Eventbrite, Drake's event registration software.

Information Security

Resources on passwords, account management, and antivirus protection.

IT Project Management

Resources on submitting technology ideas, IT contract review, contract assessment, and negotiation support. (Faculty/Staff only)

IT Purchasing

Guides on how to purchase computers and accessories. (Faculty/staff only)

myDrake & MyDUSIS

Resources to help you navigate myDrake, the campus portal or the MyDUSIS functions (registration, timecards) within.

Network

How to connect with campus Wifi networks and how to connect devices like smart tvs and game consoles to the campus network.

OneDrive & Shared Storage

How to use campus methods for file sharing and working collaboratively on files.

Phones & Voicemail

Instructions on how to use campus telephones and voicemail services.

Printing

Information on using campus web printing, downloading printer drivers, or requesting printing refunds.

Software

Software installation guides including Microsoft Office, Citrix receivers, and Sophos antivirus protection

Teaching & Learning

Includes guides to help you access online training, Qualtrics, and other useful technology tools for teaching and learning.

Touchnet

Guides on using Touchnet. Students and authorized users, like parents, use it to make online payments to students' accounts.

Websites

Resources to assist with updating departmental websites and information on using WordPress for faculty publishing.

Articles (6)

Learning Online or Distance Learning (Best Practices)

Preparing for Distance Teaching and Advising (Best Practices)

Single Sign On (SSO) and Drake applications (FAQ)

Using Remote Support with ITS (How-to)

Using the IT Service Portal (How-to)

Working Remotely (Best Practices)