Information Technology Services (ITS)

Step by step technology instructions and FAQs. Navigate by category or search above.

Categories (23)

New Student Resources

New student? Here are links to all the tech information you need to get started at Drake.
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New Faculty & Staff Resources

New to Drake? Here are links to all the tech information you need to get started.
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Banner

Guides to help resolve any issues accessing Banner, Drake's Enterprise Resource Planning (ERP) system and data authority.
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Blackboard Learn Ultra

Guides to help you use Blackboard Learn Ultra, Drake's Learning Management System (LMS).
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Calling & Voicemail

Instructions on how to use campus calling, headsets, and voicemail.
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Digital Signage & Multimedia

Resources to help faculty and staff use the digital signage system and Panopto video.
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Drake Card/Bulldog Bucks

Guides on using your Drake ID card for Bulldog Bucks.
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Email & Calendars

Information on getting started with and using email and calendar services including account changes, delegation, and the creation of email service accounts.
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Eventbrite

Get started using Eventbrite, Drake's event registration software.
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Information Security

Resources on passwords, multi-factor authentication (MFA), account management, and phishing emails.
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IT Project Management

Resources on submitting technology ideas, IT contract review, contract assessment, and negotiation support. (Faculty/Staff only)
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IT Purchasing

Guides on how to purchase computers and accessories. (Faculty/staff only)
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Microsoft Teams

How to use Microsoft Teams and its functions including group chat, calendars, and file sharing including shared files On-Demand.
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myDrake

Resources to help you navigate myDrake, our campus portal.
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Network

How to connect with campus Wifi networks and how to connect devices like smart tvs and game consoles to the campus network.
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OneDrive & Shared Storage

How to use campus methods for file sharing and working collaboratively on files.
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Printing

Information on campus web printing, using device features, or requesting student printing refunds.
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ProcessMaker

Guides to help resolve any issues using ProcessMaker, the University’s Business Process Automation suite.
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Self Service

How to update personal info, access academic information, view teaching and advising screens, and report time and leave.
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Software

Software guides for Microsoft Office, Citrix Workspace, SPSS, and Mathematica among others.
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Teaching & Learning

Includes guides to help you access online training, Qualtrics, and other useful technology tools for teaching and learning.
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Touchnet

Guides on using Touchnet. Students and authorized users, like parents, use it to make online payments to students' accounts.
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Websites

Resources to assist with updating departmental websites and information on using WordPress for faculty publishing.
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Articles (9)

Determining Add/Drop Dates for a Course for Faculty (How-to)

Determining Add/Drop Dates for a Course for Students (How-to)

Learning Online or Distance Learning (Best Practices)

Preparing for Distance Teaching and Advising (Best Practices)

Single Sign-on and Drake Applications (FAQ)

Using Remote Support with ITS (How-to)

Using the IT Service Portal (How-to)

Using the Self-Service Laptop Kiosk (How-to)

Working Remotely (Best Practices)