Updating...
Skip to main content
Filter your search by categories
All
Knowledge Base
Service Catalog
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Home
Facilities Planning & Management
Information Technology Services
Student Services Center
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Information Technology Services (ITS)
Information Technology Services (ITS)
Step by step technology instructions and guides. Navigate by category or search above.
Categories (19)
Banner
Guides to help resolve any issues accessing Banner, Drake's Enterprise Resource Planning (ERP) system and data authority.
Blackboard Learn
Guides to help you use Blackboard Learn, Drake's Learning Management System (LMS).
Calling & Voicemail
Instructions on how to use campus calling, headsets, and voicemail.
Collaboration
How to use Microsoft Teams and its functions including group chat, calendars, and file sharing including shared files On-Demand.
Digital Signage & Multimedia
Resources to help faculty and staff use the digital signage system and Panopto video.
Drake Card/Bulldog Bucks
Guides on using your Drake ID card for Bulldog Bucks.
Email & Calendars
Information on getting started with and using email and calendar services including account changes, delegation, and the creation of email service accounts.
Eventbrite
Get started using Eventbrite, Drake's event registration software.
Information Security
Resources on passwords, account management, and phishing emails.
IT Project Management
Resources on submitting technology ideas, IT contract review, contract assessment, and negotiation support. (Faculty/Staff only)
IT Purchasing
Guides on how to purchase computers and accessories. (Faculty/staff only)
myDrake & MyDUSIS
Resources to help you navigate myDrake, the campus portal or the MyDUSIS functions (registration, timecards) within.
Network
How to connect with campus Wifi networks and how to connect devices like smart tvs and game consoles to the campus network.
OneDrive & Shared Storage
How to use campus methods for file sharing and working collaboratively on files.
Printing
Information on using campus web printing, downloading printer drivers, or requesting printing refunds.
Software
Software installation guides including Microsoft Office, Citrix receivers, SPSS, and Mathematica
Teaching & Learning
Includes guides to help you access online training, Qualtrics, and other useful technology tools for teaching and learning.
Touchnet
Guides on using Touchnet. Students and authorized users, like parents, use it to make online payments to students' accounts.
Websites
Resources to assist with updating departmental websites and information on using WordPress for faculty publishing.
Articles (6)
Learning Online or Distance Learning (Best Practices)
Preparing for Distance Teaching and Advising (Best Practices)
Single Sign On (SSO) and Drake applications (FAQ)
Using Remote Support with ITS (How-to)
Using the IT Service Portal (How-to)
Working Remotely (Best Practices)
Search
Additional Resources
Popular Articles
Available Software Downloads (FAQ)
Printing for Students (How-to)
What to Do After Password Reset: Personal and Drake-Owned Windows Computers (How-to)
Sending a Fax Using a Konica-Minolta Printer (How-to)
Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to)
Recent Articles
Viewing Recent Transactions (How-to)
Students—Making Online Deposits to your Bulldog Bucks Account (How-to)
Students—Making Mobile Deposits to your Bulldog Bucks Account (How-to)
Parents/Guests—Making Online Deposits to a Student Bulldog Bucks Account (How-to)
Checking Account Balances Online (How-to)
Popular Tags
Blackboard
(52)
student
(33)
faculty
(29)
Banner
(26)
myDrake
(26)
LMS
(22)
access
(21)
Microsoft-Office
(18)
account
(17)
instructor
(17)