Information Technology Services (ITS)

Step by step technology instructions and FAQs.

Use the search bar to quickly find articles; refine by clicking the dropdown option at the left to select Knowledge Base (articles) or Service Catalog (submit tickets).

Browse the categories below to see an entire section of articles.

Categories (21)

New Student Resources

New student? Here are links to all the tech information you need to get started at Drake.
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New Faculty & Staff Resources

New to Drake? Here are links to all the tech information you need to get started.
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Administrative Applications

Guides to assist with Banner, Starfish, ProcessMaker, and other campus applications.
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Blackboard Ultra

Guides to help you use Blackboard Ultra, Drake's Learning Management System (LMS).
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Calling & Voicemail

Instructions on how to use campus calling, headsets, and voicemail.
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Digital Signage & Multimedia

Resources to help faculty and staff use the digital signage system and Panopto video.
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Drake Card/Bulldog Bucks

Guides on using your Drake ID card for Bulldog Bucks.
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Email & Calendars

Information on getting started with and using email and calendar services including account changes, delegation, and the creation of email service accounts.
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Eventbrite

Get started using Eventbrite, Drake's event registration software.
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Information Security

Resources on passwords, multi-factor authentication (MFA), account management, and phishing emails.
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ITS Project Management

Resources on submitting technology ideas, ITS contract review, contract assessment, and negotiation support. (Faculty/Staff only)
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ITS Purchasing

Guides on how to purchase computers and accessories. (Faculty/staff only)
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Microsoft Teams

How to use Microsoft Teams and its functions including group chat, calendars, and file sharing including shared files On-Demand.
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myDrake

Resources to help you navigate myDrake, our campus portal.
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Network

How to connect with campus Wifi networks and how to connect devices like smart tvs and game consoles to the campus network.
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OneDrive & Shared Storage

How to use campus methods for file sharing and working collaboratively on files.
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Printing

Information on campus web printing, using device features, or requesting student printing refunds.
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Self Service

How to update personal info, access academic information, view teaching and advising screens, and report time and leave.
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Software

Software guides for Microsoft Office, Virtual Desktops, SPSS, and Mathematica among others.
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Teaching & Learning

Includes guides to help you access online training, Qualtrics, and other useful technology tools for teaching and learning.
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Websites

Resources to assist with updating departmental websites and information on using WordPress for faculty publishing.
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Articles (6)

Pinned Article Using the ITS Service Portal (How-to)

Kiosk Laptop FAQ

Common questions about the kiosk laptops available for checkout.

Understanding Cloud-Based Connected Experiences (FAQ)

FAQ about "Connected Experiences"

Using Remote Support with ITS (How-to)

Using the remote support application with ITS technicians.

Using the Self-Service Laptop Kiosk (How-to)

Working Remotely (Best Practices)