Adding a Shared Mailbox

In this article, you will find the step-by-step guide to add a Shared mailbox to Outlook for Windows, macOS and Outlook Web App.

Go to the Outlook for Windows section
Go to the Outlook for macOS section
Go to the Outlook Web App section

Adding a Shared Mailbox to Outlook for Windows

Note: Outlook for Windows will automatically try to add any Mailbox that your account has permission to. The new mailbox will be added to the bottom of your Folder Pane, be sure to scroll through the pane to locate it. If you do not initially see the Mailbox in the Folder Pane, you can try these steps.

1. Open the Outlook app.
2. Choose the File tab in the ribbon.
3. Choose Account Settings, then select Account Settings from the menu.
4. Select the Email tab.
5. Make sure the correct account is highlighted, then choose Change.
6. Choose More Settings > Advanced > Add.
7. Type the shared email address, such as sample-mailbox@drake.edu
8. Choose OK > OK.
9. Choose Next > Done > Close.

Adding a Shared Mailbox to Outlook for macOS

1. Open the Outlook app.
2. Choose File in the menu bar.
3. Choose Open, then select Shared Mailbox...
4. In the Search box, type the shared email address, such as sample-mailbox@drake.edu. Then choose Add. 

Adding a Shared Mailbox to Outlook Web App

1. Open the Internet Browser of your choosing.
2. Go to https://outlook.com/drake.edu and sign in.
3. In Outlook's left navigation pane, right click on Folders and then choose Add shared folder or mailbox.
4. Type the shared email address, such as sample-mailbox@drake.edu.
5. Click on the mailbox in the search results, and then click Add.