Getting Started Using Text Messages or Phone Calls for Multi-Factor Authentication (How-to)


This article provides instructions on how to receive text messages, calls, or emails to confirm your identity when accessing key Drake systems, also known as multi-factor authentication, or MFA. You'll want to be at your computer with your phone handy before starting this process. If you'd rather receive push notifications from the Microsoft Authenticator mobile app to confirm your identity, follow the instructions at Getting Started with the Microsoft Authenticator app (How-to) instead.

See Clearing your Multi-Factor Authentication Settings (How-to) for instructions on clearing your registered methods and re-registering new ones if you get a new device or lose your phone.

1. Log in to your Drake account

  1. Log into a service that would require the use of multi-factor authentication (MFA), such as myDrake or your Outlook email.
  2. After signing in with your Drake email and password, you will be presented with a screen notifying you that you must set up multi-factor authentication. Click Next at this screen.
  3. You will now see a prompt to download the Microsoft Authenticator app on your device. Click the option labeled I want to set up a different method.

More Information needed screen

2. Set up Text Message or Phone authentication

1. Select Phone Authentication method

  1. At the Choose a different method screen, click on the dropdown box and select Phone.
  2. Click Confirm.

Selecting phone authentication method

Clicking confirm

2. Type in your phone number

  1. In the text box, type in your cell phone number.
  2. By default, you will receive a text method when using the alternate authentication method. If you would prefer a phone call instead, select Call me. Otherwise, leave Text me a code selected.
  3. Click Next.

Typing in your phone number

3. Verify phone number

  1. Depending on the method you selected, you will receive a text message with a code, or a phone call.
    1. If you selected the text message method, type in the number sent to your phone.
    2. If you selected the phone call method, follow the prompts.
  2. Click Next.

Typing in texted code

2. Configure Alternative authentication method

Drake University requires an alternative verification method, such as using the Microsoft Authenticator app or email to be used when your primary method is unavailable. If you would like to use Microsoft Authenticator, follow the steps in the knowledge base article Getting Started with the Microsoft Authenticator app (How-to) to set this app up. Otherwise, you will use Email as the fallback method for authentication.

1. Select Email Method

  1. At the Microsoft Authenticator screen, select I want to set up a different method.
  2. Using the drop down box, select the Email authentication method.
  3. Click Confirm.

Add alternate method

2. Type in your email address

  1. In the "What email would you like to use?" text box, type in your email address. NOTE: You must use a non-Drake email address, such as a personal email address.
  2. Click Next.

Typing in email address

3. Verify email address

  1. Check your email account for an email from Microsoft. Inside of the email will be a code.
  2. In the verification box, type in the code you received.
  3. Click Next.
  4. You should now have both your phone and email methods added to your account. Click Done to finish the MFA registration process.

Verification Methods Added



Article ID: 140415
Tue 1/4/22 4:45 PM
Wed 9/13/23 9:34 AM