Setting Up Additional MFA Options or Changing Your Default Option (How-to)

This article provides instructions on how to set up additional options for multi-factor authentication (MFA), as well as how to change your default method if you get a new device. Although ITS recommends using the Microsoft Authenticator app for MFA, we suggest adding at least one additional sign in method as back up.

Having alternate backup methods ensures you're always in control of your account access. Ideally, you should have a backup method configured on a different device than your cell phone. If your cell phone is used for both a verification call/text and the Microsoft Authenticator notification, you could lose access to both factors at once if you misplace it. We recommend adding an alternate authentication phone number or configuring Microsoft Authenticator on a completely separate device like a tablet. Below are instructions for adding more sign in choices.

Please see Clearing your Multi-Factor Authentication Settings (How-to) for instructions on clearing your registered methods and re-registering new ones if you get a new device or lose your phone.

Want to learn more about the MFA project? See the FAQ linked to the right.

1. Setting Up Additional Methods

1. From myDrake on a computer

Go to myDrake (my.drake.edu) in your favorite browser on your computer. NOTE: If you're not already signed in, you'll be prompted to sign in using your Drake email address and password.

  1. Click on your photo or initials in the right hand corner to get this menu below.
  2. Select View account.

Selecting your photo or initials from myDrake and going to the View account menu option

2. My Account screen

  1. You'll then arrive at the My Account screen.
  2. Select the Security Info option from the left hand menu OR by clicking on UPDATE INFO > link on the Security info box.

My Account screen and security info selection

3. Security Info screen

  1. Click + Add Method.

+ Add Method screen

  1. Open the menu options to Choose a method to see your options. This example shows adding phone or SMS in addition to the Microsoft Authenticator app.

NOTE: Before proceeding to the following steps, you will need to have your phone you wish to use for authentication nearby, as you will be asked to verify your secondary authentication method(s).

Add a method options

4. Adding a Phone

  1. Select Phone from the Choose a method menu.
  2. Click Add.

Add a method-Phone screen

  1. In the text box labeled Enter phone number, type in your phone number.
  2. Select Text me a code if you want to receive a SMS message to authenticate each time you log in, OR select Call me if you want to answer the phone to authenticate.
  3. Click Next.

Enter phone number and select a call or text method.

  1. You'll now be prompted to test this method. If you opted for the text message method, type in the number sent to your device. Otherwise, if you accepted the phone call method, answer the phone call and follow the voice prompts.
  2. Click Next.
  3. You should be presented with a message saying your phone was registered successfully. Click Done.

SMS verified successfully screen

5. Adding an Alternate Phone

  1. Select Alternate Phone from the Choose a method menu.
  2. Click Add.

Alternate phone selection screen

  1. In the Enter phone number text box, type in your phone number.
  2. Click Next.

Enter Phone information

  1. You will receive a phone call from Microsoft to verify the phone number. Answer the phone call and follow the prompts to continue.

6. Adding an Office Phone (Faculty & Staff ONLY)

  1. Select Office Phone from the Choose a method menu.
  2. Click Add.

Selecting Office phone screen

  1. Your office extension will be populated. Click Next. NOTE: You'll now be prompted to test this method and will need to answer a phone call from Microsoft and follow the directions.

Completing office phone set up screen

2. Changing Your Default Method

Before you can change your default MFA method, you must already have at least two methods on your list of authentication methods.

  1. Starting from the security info screen (see steps 1 and 2 above), click Change next to your current Default sign-in method.

Security Info screen highlighting change method

  1. In the pop-up window, use the drop-down menu to select your new default method from the available choices.

Change default method screen

  1. Click Confirm. Your new choice will now show as your default sign in method.

Confirming new default method screen

NOTE: If you encounter issues and need to clear out your options and start over, see instructions at Clearing your Multi-Factor Authentication Settings (How-to).

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Details

Article ID: 139209
Created
Fri 11/5/21 8:16 AM
Modified
Thu 7/25/24 3:01 PM