This article provides instructions on how to set up the Microsoft Authenticator app as your primary method of multi-factor authentication for accessing Drake systems securely. You'll want to be at your computer with your phone handy before starting this process. If you'd rather receive text messages or calls to confirm your identity, follow the instructions at Getting Started Using Text Messages or Phone Calls for Multi-Factor Authentication (How-to) instead.
ITS recommends setting up the app on your mobile device, along with a backup authentication method. See Setting up Additional MFA Options or Changing your Default Option (How-to) for instructions on how to enable additional back up methods.
Please see Clearing your Multi-Factor Authentication Settings (How-to) for instructions on clearing your registered methods and re-registering new ones if you get a new device or lose your phone. NOTE: The screenshots are from an iPhone, but the process is similar for Android users.
Visit myDrake (my.drake.edu), Self Service, or any system you need MFA for on your computer. When you go to log in with your Drake email address and password, you’ll see the following screen letting you know you haven’t yet set up multi-factor authentication.
The Microsoft Authenticator app icon looks like this:
Once you click Next from the QR screen on your computer (step 3 above), you'll then see the Let's Try it out screen on your computer. This will send a test notification to your phone for you to approve.
You will now be able to use Microsoft Authenticator for MFA on Drake systems. Be sure to add a backup method as well. See Setting up Additional MFA Options or Changing your Default Option (How-to) for instructions. Encounter any issues using the Microsoft Authenticator app? See Common problems with the Microsoft Authenticator app from Microsoft. If your app is prompting you multiple times for the same login, try turning off App Lock in settings.