Updating Zoom Manually (macOS) (How-to)

Summary

How to update Zoom manually when the built-in updater fails.

Body

If you are receiving an error message from Zoom telling you it needs to be updated and to contact your IT team, follow the instructions below to manually update Zoom Desktop Client. This process will lead you through downloading the latest version of Zoom Desktop Client, uninstalling the older version, reinstalling the latest version, then configuring it to use Drake single sign-on (SSO).

NOTE: This article assumes you're using a Drake-owned Mac. If you're running Zoom on your personal Mac, the steps are pretty much the same, but you will skip step 2.1 and use your personal macOS password to authenticate.

Updating Zoom Desktop Client Manually

Download Zoom 

  1. Launch your preferred web browser and go to Zoom's software download page.
  2. In the Zoom Desktop Client section (at the top of the list of downloads), click the Download button to download the installer for the latest version of the Zoom Desktop Client.

Uninstall Zoom (macOS only)

  1. When the download is complete, launch JAMF Self Service, run Make Me Admin, and grant yourself Administrator Rights.
    1. If you need detailed instructions on using Make Me Admin, please read Obtaining Temporary Admin Access on Mac (How-to).
  2. Go to /Applications. (You can do this by opening a Finder window then clicking Applications in the aliases/shortcuts list on the left.)
  3. Move Zoom to the Trash Can.
  4. If needed, enter your Drake email address and password to authorize the uninstall.

Re-install Zoom 

  1. After Zoom has been uninstalled, go to the folder containing the Zoom Desktop Client installer you downloaded in section 1 and launch it.
  2. If needed, enter your Drake email address and password to authorize the installation.
  3. Follow the directions in the Zoom Desktop Client installer to finish upgrading Zoom.

Use Drake Single Sign-On (SSO)

  1. When you launch Zoom for the first time after re-installing Zoom Desktop Client, you may be presented with a screen with three buttons labelled: Join a Meeting, Sign Up, and Sign in. Click on the Sign in button.
  2. On the sign in screen. Choose SSO from the group of options listed under or sign in with.
  3. On the Sign In with SSO screen, enter drake-edu​​​​​​​ in the field requesting Your company domain. Your company domain field should read drake-edu.zoom.us. Click the Continue button.
  4. On the Drake University SSO Sign in screen, enter your Drake email address.then click the Next button.
  5. On the Drake University SSO Enter password screen, enter your Drake password the click the Sign in button.
  6. On the Drake University SSO Stay signed in? screen, choose whether or not you would like to stay signed in.
  7. If presented with a screen asking you if you would like to launch Zoom.us or if you would like to open Zoom.us, select the option that launches/opens Zoom.

For more information on Drake University's SSO, please visit our Single Sign-on and Drake Applications (FAQ).

If you would like to review how to use Zoom (with Blackboard Learn Ultra, etc.), please visit our About Zoom (FAQ).

Details

Details

Article ID: 152454
Created
Fri 1/26/24 11:23 AM
Modified
Tue 5/28/24 4:34 PM

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