Computer/Peripheral/Software Issue

Report an issue with a Drake-owned computer (including kiosk check-out laptops) or peripheral accessory, or request assistance troubleshooting software failures, configuration issues, and error messages.

NOTE: If you're experiencing issues with Multi-Factor Authentication, submit an Account/Security Issue ticket for assistance.

What to Expect

An ITS staff member will respond to you within 2 business days.

Requirements

In order to report your issue you will need to provide the following information:

  • Applications you're using
  • Which platform
  • Whether the issue happens on multiple devices
  • Error messages
  • Others experiencing the same issue
  • When the issue began
  • Location information

The requester's department is responsible for paying for any needed replacement parts.

 
Report Issue

Related Articles (3)

Common questions about the kiosk laptops available for checkout.
How to update Zoom manually when the built-in updater fails.
How to update Zoom manually when the built-in updater fails.

Details

Service ID: 16606
Created
Tue 12/13/16 8:25 AM
Modified
Fri 8/2/24 3:01 PM