Using MFA Without Cellular Service or While Traveling (How-to)

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With the Microsoft Authenticator app you can verify your identity even when don’t have cell service, or when using your mobile device could incur additional or unexpected charges, such as when traveling internationally.

NOTE: To use any of the methods below you must have set them up as authentication methods. For instructions on adding additional MFA methods please see, Setting up Additional MFA Options or Changing your Default Option (How-to), also linked at the right.


One Time Codes

You can use one-time password codes generated from the Authenticator app even if your mobile device is in airplane mode or doesn’t have access to cellular or Wi-Fi networks. To use this method, you must have already configured the Authenticator app as your authentication method. See Getting Started with the Microsoft Authenticator app (How-to).

  1. Open the Microsoft Authenticator app on your phone or tablet and select your Drake email account.
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  2. Now go to log in to the application or resource on your computer you need to access. After entering your Drake credentials, you will be prompted to verify your identity. Choose the I can’t use my Microsoft Authenticator app right now. NOTE: The wording on this option will vary based on what's set as your primary authentication method.
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  3. You will then be shown the list of other authentication methods you have set up. Choose Use a verification code from my mobile app.
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  4. Get the one-time password code from your app screen on your phone. NOTE: App codes expire every 30 seconds.
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  5. You will then be prompted on your computer screen to enter the code from the app.
  6. Once you have entered the code on your computer, click Verify to continue. You should now be able to log in and access the campus system.Number 5 & 6

 

 

 

 

 


Text Messages

If you don’t have the Authenticator app installed on a phone or tablet, or if your device isn’t app-enabled, you can also request a verification code sent via text message for MFA.

Before trying to use the text message option, make sure that you have it set up in your methods list. For instructions on adding additional MFA methods please see Setting up Additional MFA Options or Changing your Default Option (How-to). You can also use those instructions to set text messages as your primary authentication method if you would like.

Once you have the text message method added to your list, proceed to log in to the application or resource on your computer you need to access.

After entering your Drake credentials, you will be prompted to verify your identity. If you have made the text message method your primary method you will receive the text message with the verification code to enter. NOTE: Receiving a text message authentication code will require you to have cellular service in your location.

  1. If text messages are NOT your primary method, then choose I can’t use my Microsoft Authenticator app right now. NOTE: The wording on this option may vary depending on what you have set up as your primary authentication method.
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  2. Then choose the Text option from the list shown. You'll then receive a text on your phone to prove your identity so you can log in to the campus system.
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Details

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Article ID: 50929
Created
Sun 3/25/18 4:57 PM
Modified
Tue 12/12/23 1:27 PM