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Services or Offerings?
Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)

Meet with an instructional technologist for assistance with a technical issue.

Get assistance with using the Duo multi-factor authentication system

Request printer account assistance with issues including insufficient funds or balance or charging problems. Not for requesting printing refunds.

Request assistance with the TimeClock Plus software used by Facilities for digital time cards. (Faculty/Staff only)

Request assistance with accessing MyDUSIS/Self Service tools. (Faculty/Staff only)

Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)

Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Meet with an instructional technologist to discuss an upcoming course or apply a course template.

Report any issues with the Drake Business Intelligence portal (Drake BI) including Drake BI reporting. (Faculty/Staff only)

Request a consultation to learn more about using Zoom.

Report any issues with Campus Logic and CL Connect. (Faculty/Staff only)

Report any issues accessing or using Zoom.

This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)

The Drake Card system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.