Troubleshooting Banner Home Page Loading Issue (How-to)

FOR ITS ONLY

Multiple browsers now have default security settings which prevent the ‘Accept Terms of Usage' frame from properly loading on the Banner Admin home page. A common issue occurs where Users can log in and view the Banner home page. Once a view or screen is entered, however, that page will not load. The loading icon will continue to spin, without timing out. Browser settings which disable ‘cross-site tracking’ will present issues for the 'Accept Terms of Usage’ frame, which users must accept before accessing Banner Admin each day. 

Before adjusting any privacy and security settings, users should clear cache and cookies, as well as disable any add-ons or extensions which block pop-ups.

Windows App Issue

If users are experiencing an issue loading views while using Windows App, the instructions to resolve that are below. Because the 'Banner' App is an extension of the Campus Desktop, any c​​​​​​hanges to settings must be made in the Campus Desktop.

  1. If you have the Banner App open in the Windows App (located under the 'Apps' section), close it.
  2. Open the Campus Desktop from Windows App (Located in the 'Devices' section).

Image with 'device' and 'connect' options highlighted.

  1. Once in the Campus Desktop, open Edge
  2. In Edge, open a new tab and paste the following into the address bar and hit 'enter':  
    1. edge://flags/#local-network-access-check
  3. You should see the option 'Local Network Access Check' highlighted; to the right of this, select 'Disabled' from the drop-down
  4. Once changed, there will be an option at the bottom of the screen to 'Restart' Edge; select this to restart the browser.
  5. Sign out of Campus Desktop by clicking 'Start' (Windows button), your name, and 'Sign out' 
  6. Once sign-out is complete, re-open the Banner App, and verify you can get into any page

Adjust Privacy and Security Settings (Google Chrome)

  1. Open a Chrome browser.
  2. Select the three (3) vertical dots at the top right corner of the window.
  3. Go to ‘Settings’:
    1. Select the option ‘Privacy and security’ from the left side-pane of the window.
    2. Select 'Site settings' from the options.
    3. Scroll down to find the header ‘Content’.
    4. Scroll down to and open the option header ‘Third-party cookies’.
      1. The first option, 'Third-party cookies' should be set to ‘Block third-party cookies in Incognito’.
      2. Navigate to the next option 'Allowed to use third-party cookies'.
      3. Enter the url https://banner.drake.edu/ and click ‘Add’.
    5. Return to the ‘Privacy and security’ main page, then navigate to the ‘Security’ option.
      1. Under the ‘Safe Browsing’ header, select the ‘Standard Protection’ setting.
 
  1. Adjust Local Network Access Check
    1. In Chrome, open a new tab and paste the following into the address bar:
      • chrome://flags/#local-network-access-check
    2. For the option 'Local Network Access Check', select 'Disabled'
    3. For Mac only: also paste the following in the address bar:
      • chrome://flags/#use-network-framework-for-local-discovery
    4. For the option "Use the Network Framework for local device discovery on Mac", select 'Disabled'
    5. Restart Chrome and log back into Banner
  2. Open any view with Banner to test that the change was successful.

Adjust Privacy and Security Settings (Firefox)

  1. Open a Firefox browser.
  2. Go to the Banner Admin webpage: https://banner.drake.edu/.
  3. Select the shield icon on the url bar and turn off ‘Enhance Tracking Protection’ for the site.
Screenshot of Firefox browser with sheild icon highlighted and toggled off.
  1. Go to http://banner.drake.edu and log in.
  2. Open any view with Banner to test that the change was successful.

Adjust Privacy and Security Settings (Safari)

  1. Open a Safari browser.
  2. Go to ‘Settings’
    1. Under the ‘Privacy' tab:
      1. Leave the option ‘Website tracking: Prevent cross-site tracking’ unchecked.
      2. Leave the option 'Cookies and website data: Block all cookies’ unchecked.
Safari settings window with privacy settings tab displayed.
 
  1. Select 'Manage Website Data...
    Manage Website Data Photo
    1. Select 'Remove All'
    2. Select 'Done'
      Remove All Data
  2. Once updated, close the Safari window.
  3. Reopen a new Safari window.
  4. Go to http://banner.drake.edu and log in.
  5. Open any view with Banner to test that the change was successful.

Adjust Privacy and Security Settings (Microsoft Edge)

  1. In Edge, open a new tab and paste the following into the address bar and hit 'enter':  
    1. edge://flags/#local-network-access-check
  2. You should see the option 'Local Network Access Check' highlighted; to the right of this, select 'Disabled' from the drop-down
  3. Once changed, there will be an option at the bottom of the screen to 'Restart' Edge; select this to restart the browser.
  4. Navigate to the option ‘Privacy, Search, and Settings’.
    1. Under the section ‘Tracking Prevention’, choose the option for ‘Balanced’ prevention.
  1. On the same page, scroll down and select ‘Exceptions’.
    1. Choose to ‘Add a Site'
    2. Add the url http://banner.drake.edu

  1. Navigate back to the ‘Privacy, Search, and Settings’ page and select the option for ‘Security’.
    1. Ensure ‘Enhance your security on the web’ is turned off

  1. Reopen a new Edge window.
  2. Go to http://banner.drake.edu and log in.
  3. Open any view with Banner to test that the change was successful.
 
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