Below are answers to some of the questions most commonly asked by students about Blackboard, our campus learning management system (LMS).
Why can't I see my course in Blackboard?
- If you just registered for a course, it takes anywhere from 24 to 48 hours (depending on the time of day of the registration) for the new user to be added to a Blackboard course.
- Courses remain hidden/unavailable until the instructor makes the course available.
- If the semester has already started and the course is still not visible on Blackboard, please contact your instructor to inquire about their use of Blackboard for the course.
I forgot my password. What do I do?
- Blackboard uses your Drake password. If you forgot your Drake password, you can reset it using the Password Manager.
How do I get Respondus Lockdown Browser?
- Respondus LockDown Browser is licensed software.
- Correct: Log in to Blackboard. On the Institution Page, scroll down to the section titled "Respondus LockDown Browser for Students". Click on "Download the Respondus LockDown Browser Software" then follow the on-screen instructions.
- Incorrect: If you search Google for Respondus LockDown Browser to download it, you will not be downloading the correct version of the software.
- Please note:
- Respondus LockDown Browser software is available for computers, iOS tablets, and Chromebooks, but your instructor has to have those settings included on for the tablets and Chromebooks to work. If you are using non-PC devices, you need to be sure your instructor is aware and that it is okay to use alternate devices for exams.
Which web browser should I use to access Blackboard?
- For Windows users, we recommend using either Google Chrome or Mozilla Firefox. Please avoid using Microsoft Internet Explorer.
- For Mac users, we recommend using either Google Chrome or Mozilla Firefox. Please avoid using Safari.
Does my device meet the requirements for Blackboard?
Can I access my course on my phone or tablet?
- Yes. You may either use the mobile web browser on your device or download the Blackboard app from the appropriate app store.
Are there any tutorials on how to use Blackboard ?
- Once logged in to Blackboard, in the lower right corner of any page, you will find a question mark icon (?) that will lead you to resources about the feature in Blackboard you are currently accessing.
- You can access Blackboard's Student Help for information on how to use Blackboard.
If you need further assistance with Blackboard, please submit a Blackboard Ultra Issue request.