Blackboard Learn for Students (FAQ)

• I cannot see my course in Blackboard Learn.
  • Courses remain hidden until the first day of classes or until the instructor makes the course available. It takes anywhere from 24 to 48 hours (depending on the time of day of the registration) to be added to a Blackboard Learn course. If the semester has already started and the course is still not visible on Blackboard Learn, please contact your instructor to see whether or not they are using Blackboard Learn for the course.
     
• I forgot my password.
  • Blackboard Learn uses your Drake password. If you forgot your Drake password, you can reset it using the Password Manager.
• How do I get Respondus Lockdown Browser?
  • Login to Blackboard Learn and click on the Respondus LockDown Browser logo, and follow the on-screen instructions.
     
• Which browser should I use to access Blackboard Learn?
• For Windows users, we recommend using either Firefox or Google Chrome. Please avoid using Internet Explorer or Safari for windows.
• For Mac users, we recommend using either Firefox or Google Chrome. Please avoid using Safari.

Check to see if Blackboard Learn supports your browser and operating system.

• Can I access my course on my phone or tablet?

Yes.

1. From your device, access the appropriate online store.
   Download on your iPhone® or iPod touch®

   

   Download on your Android™ device

   

   Download on your Windows® device

   

2. If necessary, search for Blackboard.
3. Install the app on your mobile device.
4. Open the app called Blackboard and search for Drake University.
5. Log in with your username and password.

• Are there any tutorials on how to use Blackboard Learn?
  • You can access Blackboard Learn's Student Help section.