Using Desktop and Conference Phones with Microsoft Teams Calling (How-to)

Below are photos and instructions on how to use the desktop and conference phone models on campus.

NOTE:  For all phones listed below, you no longer need to dial out with a 9-1 when dialing out to an external phone number, just dial the 10 digit phone number (example: 515-555-5555) for off-campus calls and the 4 digit extension for on-campus calls.

  • To transfer calls from one Drake extension to another, you will have to search for the name associated with the extension (ex. John Doe)
  • To transfer a phone call to an outside number you will need to include +1 when adding the number (ex. +1555-555-5555)
Poly CCX 500

Photo of a Poly CCX 500 Phone

How to Sign In to Your Phone

  1. Select Sign In.
  2. Enter your email and password.
  3. Select Sign In.

Sign In Using a Web Browser

  1. Select Sign In.
  2. Select Sign in from another device.
  3. In a web browser, enter the provided URL.
  4. Enter the code.
  5. Sign in to your Microsoft account.

Dial a Phone Number

  1. Pick up the handset or press the headset or speakerphone icon on the phone.
  2. Select Make a Call .
  3. Select Dialpad.
  4. Enter a phone number.
  5. Select Call.

Transfer a Call

  1. In a call, select More Options .
  2. Select Transfer.
  3. The call is placed on hold.
  4. Select Transfer now.
  5. Search for and select a contact.
  6. The call transfers to the selected contact.

Schedule a Meeting

  1. Select Schedule Meeting.
  2. Enter the meeting information.
  3. To add participants, select Add participants.
  4. Search for a contact, select the contact, and select Submit.
  5. To schedule the meeting, select Submit.
  6. Watch a tutorial on using the Poly CCX 500 phone:


Polycom Trio Conference Phone


Polycom Trio Telephone

Watch a tutorial on using the Polycom Trio:

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Article ID: 32888
Wed 7/5/17 1:36 PM
Thu 9/21/23 4:15 PM