Adding Software to your Drake-owned Mac Computer (How-to)

The Mac Self Service App is a tool for managing Drake-licensed software.

  • Install new software
  • Upgrade existing software
  • Troubleshoot common issues

It can also be used explore what software Drake has available and you can install anything from Self Service without assistance from ITS.

How to use the Mac Self Service App

Launch the Mac Self Service App

  • Self Service can be found by either going to the spotlight loop in the upper right and corner of desktop and searching for Self Service or by launching Self Service from the Applications folder.

Image of the self service app

 

Find Software to Install

  1. Once the Mac Self Service app has launched, browse to see what's available by category or scroll to see all the options. 
image of the self service application
 

Install software or service

  1. Once you find the software you were looking for, click Install.
    image of software before installation
  2. You will then see the software is installing.
    image of software being installed
  3. Once the installation is complete, Self Service will display a Reinstall message. This is an indicator that the selected software has successfully been installed. 
    image of software once installed.

Launch the newly installed application

  1. Not all software will install and add itself to your computer's dock. All applications are, however, added to the Applications folder. Open the Applications folder, find the software and launch it. 

More Help

The Mac Self Service App can also direct you to additional support

  1. If you need more help than Mac Self Service can offer, you can click on Additional Help.
  2. Selecting any of the options will open the service in your default web browser.
    Image of additional help in the self service application

Details

Article ID: 73030
Created
Tue 3/5/19 1:01 PM
Modified
Wed 1/5/22 9:02 AM

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