Changing Your Password (How-to)

4. Change Password: Step 1

1. Click the arrow to view your verification method options.

5. Select your Verification Method

Depending on previously provided recovery information, you will be prompted to verify your identity before you can change your password. You can choose between using a non-Drake email address, a mobile phone number for text messaging or supplying answers to security questions.

Following are steps to take when selecting each of these methods.

6. Using an Email Address for Verification

1. Enter your Email Address. It should match the partially obscured email in the top field.
2. Click Send Code.
3. Go to Step 9.

7. Using a Mobile Phone Number for Verification

1. Enter your Mobile Phone Number. It should match the partially obscured phone number in the top field.
2. Click Send Code.
3. Go to Step 9.

8. Using Security Questions for Verification

1. Enter the answers to the Security Questions you chose. The questions below are just examples. NOTE: Answers are not case-sensitive.
2. Click Submit.

Once you Submit, as long as your answers are correct, you'll be taken to the screen to change your password. Go to Step 10.

9. Enter Verification Code

1. Enter the verification code you received. In this example, it's showing what the screen looks like if you requested the code via text message.
2. Click Submit.

10. Change Password

1. Enter a New Password. It must follow the guidelines indicated.
2. Confirm New Password by entering the password a second time.
3. Click Change Password.

11. Success!

IMPORTANT: Immediately update your other devices with your new password so you can continue to access the wireless network, your calendar, and/or email on each. Restarting each device will ensure you're prompted to enter your new password. Failure to do so will result in you being temporarily locked out of your account.