Remote support allows you to chat with ITS staff to resolve technical issues. Students, faculty, and staff can authorize remote access to their computer so that technicians are able to diagnose and resolve issues. All interactions will be logged as part of the request and no one will ever access a computer without permission.
The instructions below show you how to respond to a request for remote support from an ITS staff member. All remote support sessions will be generated from a request submitted in the IT service portal. The ITS staff member working with you will coordinate a time for the remote support session. For more information see the Remote Support Policy.
NOTE: You may see additional prompts to grant permission for specific tasks needed to resolve your request.
If your issue has been resolved, your support request will be marked as resolved, otherwise you will receive additional information regarding next steps towards resolution.