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Information Technology Services (ITS)
Information Technology Services (ITS)
Report issues and explore the tech services that ITS offers.
Categories (18)
Administrative Applications
Request assistance with Banner, Touchnet, SSO, Slate, Raiser's Edge, Starfish, ProcessMaker, and other campus applications.
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Blackboard
Services related to Blackboard Learn, Drake's Learning Management System, including training, and course and user assistance.
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Calling & Voicemail
Issues and requests connected to Teams calling, telephones, cell phones, and voicemail. (Faculty/Staff only)
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Computers & Software
Computer, periphery, and software installation, and repair requests.
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Digital Signage & Multimedia
Services related to multimedia production, video conferencing, live streaming, and campus digital signage. (Faculty/Staff only)
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Drake Card
Services connected to meal plan swipes, door access, Bulldog Bucks, and printing funds.
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Email & Calendars
Email and calendar services including account changes, delegation, and the creation of email service accounts.
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Housing & Orientation
Services related to online housing, meal plans, and orientation.
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Information Security
Information security services including passwords, account management, multi-factor authentication (MFA), and virus removal.
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ITS Project Management
ITS contract review, assessment, and support for ITS project management. (Faculty/Staff only)
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ITS Purchasing
Services related to purchasing computers and accessories. (Faculty/Staff only)
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Microsoft Teams & File Storage
Services related to Microsoft Teams, OneDrive, and other file storage.
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myDrake
Issues with myDrake, Drake's campus portal, as well as Self Service and/or Internal Sites.
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Network
Issues with the eduroam campus wireless network, network registration, virtual desktops and apps, VPNs, and other networking services.
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Printing
Printing services including reporting printing issues, print software installation, and other support.
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Self Service
Issues with Self Service functions including registration and timesheets.
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Teaching & Learning
Help with Blackboard Learn, Zoom, Qualtrics, Panopto, and non-emergency classroom issues and guidance on the best tech tools to use.
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Websites
Services connected with the campus web content management system, Faculty WordPress sites, and Internal Sites. (Faculty/Staff only)
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Popular Services
Key Request
Computer/Peripheral/Software Issue
Computer/Peripheral Request
Print Project Request
Email/Calendar Request
My Recently Visited Services
Banner Third-Party Services Issue
Print Project Request
Email/Calendar Request
Computer/Peripheral Request
Academic Space Issue
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