ITS Services

Report issues and explore the tech services and advice that Information Technology Services (ITS) offers.

Categories (18)

Administrative Applications

Request assistance with Banner/DUSIS, Touchnet, SSO, Slate, Raiser's Edge, Starfish, and other campus applications.

Blackboard Learn

Services related to Blackboard Learn, Drake's Learning Management System, including training, and course and user assistance.

Collaboration

Assistance with using Microsoft Teams and requesting new Teams collaboration sites.

Computers & Software

Computer, periphery, and software installation, and repair requests.

Digital Signage & Multimedia

Services related to multimedia production and live streaming and campus digital signage. (Faculty/Staff only)

Drake Card

Services connected to meal plan swipes, door access, Bulldog Bucks, and printing funds.

Email & Calendars

Email and calendar services including account changes, delegation, and the creation of email service accounts.

Housing & Orientation

Services related to online housing, meal plans, and orientation.

Information Security

Information security services including passwords, account management, and virus removal.

IT Project Management

IT contract review, assessment, and support for IT project management. (Faculty/Staff only)

IT Purchasing

Services related to purchasing computers and accessories. (Faculty/Staff only)

myDrake & MyDUSIS

Issues with myDrake, the campus portal or the MyDUSIS functions including registration, and timecards.

Network

Issues with the eduroam campus wireless network, network registration, VDI, VPNs, and other networking services.

OneDrive & Shared Storage

Services supporting campus file sharing and storage.

Phones & Voicemail

Office telephones, conference phones, and voicemail request and repair services. (Faculty/Staff only)

Printing

Printing services including reporting printing issues, print software installation, and other support.

Teaching & Learning

Help with Blackboard Learn, Zoom, Qualtrics, Panopto and non-emergency classroom issues and guidance on the best tech tools to use.

Websites

Services connected with the campus web content management system and Faculty WordPress sites. (Faculty/Staff only)