How to proceed if you forgot your Drake password and have set up recovery options using the Password Manager site. NOTE: If you have not yet set up recovery options, you will need to reset your password by calling the Support Center at 515-271-3001.
Faculty and staff need to be on campus, using their Drake-owned computer, to change their password.
1. Go to the Password Manager
1. Visit password.drake.edu
2. Click on the Forgot Password? link.
2. Enter your Drake ID or email address
- Enter your Drake ID number or email address.
- Click Next.
3. Select a verification method
- Using the verification method drop down box, select a verification method you've previously selected: email, text messaging, or security questions. NOTE: If you have not previously set up recovery options, you will need to reset your password by calling the Support Center at 515-271-3001.
- Click Next to continue using the selected verification method.
4. Verify your identity using the selected method
Email address
- Enter the non-Drake email address you've provided. It should match the partially obscured email address.
- Click Send Code.
Once you select Send Code, go to Step 5.
Text message
- Enter the mobile phone number you've provided. It should match the partially obscured phone number.
- Click Send Code.
Once you select Send Code, go to Step 5.
Security questions
- Provide the answers you've previously submitted for the security questions. NOTE: The answers are not case-sensitive.
- Click Next.
Once you click Submit, go to Step 6.
5. Submit Verification Code
- Enter the Code you received either via text message or email. It will be a six digit number. NOTE: The image below shows the screen for text message verification.
- Click Submit.
Once you Submit the verification code, go to Step 6.
6. Change Password
- Change your password by clicking on Change Password. If you need instructions, please reference the Changing Your Password (How-to) guide.
