Resetting a Forgotten Password (How-to)

How to proceed if you forgot your Drake password and have set up recovery options using the Password Manager site. NOTE: If you have not yet set up recovery options, you will need to reset your password by calling the Support Center at 515-271-3001.

Faculty and staff need to be on campus, using their Drake-owned computer, to change their password.

1. Go to the Password Manager

1. Visit password.drake.edu

2. Click Forgot Password?

 

2. Forgot Password: Step 1

  1. Enter your Drake ID number or email address.
  2. Click Next.

Forgot Password Step 1

3. Forgot Password: Step 2

  1. Verify your identity using the password recovery option you've previously selected: email, text messaging, or security questions. NOTE: If you have not previously set up recovery options, you will need to reset your password by calling the Support Center at 515-271-3001.

Verification Method Choice

4. Email Verification Option

  1. Enter the non-Drake email address you've provided. It should match the partially obscured email address.
  2. Click Send Code.

Once you select Send Code, go to Step 8.

Email Verification Option

5. Text Message Verification Option

  1. Enter the mobile phone number you've provided. It should match the partially obscured phone number.
  2. Click Send Code.

Once you select Send Code, go to Step 8.

Mobile Phone Verification

6. Security Questions Verification Option

  1. Select Answer security questions as your Verification Method.
  2. Click Next.

Select Answer Security Questions

7. Security Question Answers

  1. Provide the answers you've previously submitted for the security questions. NOTE: The answers are not case-sensitive.
  2. Click Submit.

Once you click Submit, go to Step 9.

Security Questions Answering

8. Submit Verification Code

  1. Enter the Code you received either via text message or email. It will be a six digit number. NOTE: The image below shows the screen for text message verification.
  2. Click Submit.

Once you Submit the verification code, go to Step 9.

Verification Code Example

9. Change Password

  1. Change your password by clicking on Change Password. If you need instructions, please reference the Changing Your Password guide.

Change Password

Details

Article ID: 29812
Created
Fri 4/28/17 2:08 PM
Modified
Thu 2/11/21 8:29 AM