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Services or Offerings?
TouchNet Issue
  1. Services
  2. Information Technology Services (ITS)
Troubleshoot issues with payments made through TouchNet, Drake's online payment system.
Course Layout Request
  1. Services
  2. Drake Online & Continuing Education (DOCE)
Request the course layout from a learning design specialist.
Account/Security Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Phishing Attempt Reporting
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Report any email you receive that you think might be a phishing attempt.
Microsoft Teams/File Storage Request
  1. Services
  2. Information Technology Services (ITS)
  3. Microsoft Teams & File Storage
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Word to Blackboard Assessment Conversion
  1. Services
  2. Information Technology Services (ITS)
  3. Blackboard
Request conversion of a Word-formatted assessment into a Blackboard test. (Faculty/Staff only)
myDrake Request
  1. Services
  2. Information Technology Services (ITS)
  3. myDrake
Use this service to request a link change to myDrake. (Faculty/Staff only)