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Services or Offerings?
Online Course Request
  1. Services
  2. Drake Online & Continuing Education
Meet with an instructional technologist to discuss an upcoming course or apply a course layout.
Online Course Issue
  1. Services
  2. Drake Online & Continuing Education
Meet with an instructional technologist for assistance with a technical issue.
Touchnet Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
Troubleshoot issues with payments made through Touchnet, Drake's online payment system.
Drake Website (CMS) Access/Training
  1. Services
  2. Information Technology Services (ITS)
  3. Websites
This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)
Account/Security Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Phishing Attempt Reporting
  1. Services
  2. Information Technology Services (ITS)
  3. Information Security
Report any email you receive that you think might be a phishing attempt.
Microsoft Teams/File Storage Request
  1. Services
  2. Information Technology Services (ITS)
  3. Microsoft Teams & File Storage
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Word to Blackboard Learn Assessment Conversion
  1. Services
  2. Information Technology Services (ITS)
  3. Blackboard Learn
Request conversion of a Word-formatted assessment into a Blackboard Learn test. (Faculty/Staff only)
myDrake/Internal Site Request
  1. Services
  2. Information Technology Services (ITS)
  3. myDrake
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)