VDI Issue

VDI is a virtualization technique enabling access to virtualized applications and desktops. VDI allows for mobility and the freedom for users to access resources anytime, from anywhere, on any device. Report any access issues with VDI.

What to Expect

An ITS staff member will contact you with any questions or to let you know when your request has been completed.


In order to report a VDI issue, you will need to provide the following information:

  • Banner ID or account name being used to access/authenticate to VDI
  • How is VDI being accessed (Citrix Receiver, Browser type (Chrome, FireFox, Internet Explorer, Bing, etc.), lab computer)
  • Network accessing VDI from (On Drake Wireless (Wireless Name or SSID) or LAN), or off Drake Network)
  • Is the recipient able to authenticate to other Drake services (Webmail, myDrake, etc.)
  • If authentication is successful, what part of VDI is having issue (Apps or Desktop)
Report Issue


Service ID: 17311
Fri 1/20/17 2:24 PM
Thu 10/15/20 11:24 AM