Banner/DUSIS Issue

Banner is Drake's Enterprise Resource Planning (ERP) system and data authority. It is also known as Drake University Shared Information System (DUSIS). The system automates the university's administrative processes and includes modules for individuals, student, accounts receivable, finance, financial aid, human resources and payroll. DUSIS is used by authorized Drake employees to complete administrative tasks related to university business processes. This service is used to report any issue(s) you may be having with Banner/DUSIS.

What to Expect

An ITS staff member will contact you with any questions or to let you know when the issue has been resolved.

Requirements

In order to report an issue you will need to provide the following information:

  • Description of issue encountered
  • Job or form name
  • Error message received