 Information Technology Services (ITS)

Report issues and explore technology services offered by ITS.

Categories (18)

Request assistance with Banner, Touchnet, SSO, Slate, Raiser's Edge, Starfish, ProcessMaker, and other campus applications.

Services related to Blackboard Ultra, Drake's Learning Management System, including training, and course and user assistance.

Issues and requests connected to Teams calling, telephones, cell phones, and voicemail. (Faculty/Staff only)

Computer, periphery, and software installation, and repair requests.

Services related to multimedia production, video conferencing, live streaming, and campus digital signage. (Faculty/Staff only)

Services connected to meal plan swipes, door access, Bulldog Bucks, and printing funds.

Email and calendar services including account changes, delegation, and the creation of email service accounts.

Services related to online housing, meal plans, and orientation.

Information security services including passwords, account management, multi-factor authentication (MFA), and virus removal.

ITS contract review, assessment, and support for ITS project management. (Faculty/Staff only)

Services related to purchasing computers and accessories. (Faculty/Staff only)

Services related to Microsoft Teams, OneDrive, and other file storage.

Issues with myDrake, Drake's campus portal, as well as Self Service and/or Internal Sites.

Issues with the eduroam campus wireless network, network registration, virtual desktops and apps, VPNs, and other networking services.

Printing services including reporting printing issues, print software installation, and other support.

Issues with Self Service functions including registration and timesheets.

Help with Blackboard Ultra, Zoom, Qualtrics, Panopto, and non-emergency classroom issues and guidance on the best tech tools to use.

Services connected with the campus web content management system, Faculty WordPress sites, and Internal Sites. (Faculty/Staff only)