ITS Services

Request and explore the services that Information Technology Services (ITS) offers.

Categories (18)

Administrative Applications

Assistance with Banner/DUSIS, Raiser's Edge and other campus applications.

Blackboard

Services related to Blackboard, Drake's Learning Management System, including training, and course and user assistance.

Collaboration

Assistance with using Microsoft Teams and its functions and creating new collaboration sites.

Computers & Software

Computer, periphery, and software installation, and repair requests.

Digital Signage & Multimedia

Multimedia services and services related to the campus-wide solution for digital signage. (Faculty/Staff only)

Drake Card

Services connected to meal plan swipes, door access, Bulldog Bucks, and printing funds.

Email & Calendars

Email and calendar services including account changes, delegation, and the creation of email service accounts.

Housing & Orientation

Services related to online housing, meal plans, and orientation.

Information Security

Information security services including passwords, account management, and virus removal.

IT Project Management

IT contract review, assessment, and support for IT project management. (Faculty/Staff only)

IT Purchasing

Services related to purchasing computers and accessories. (Faculty/Staff only)

myDrake & MyDUSIS

Report any issues you're having with myDrake, the campus portal or the MyDUSIS functions (registration, timecards) within.

Network

Wireless network issue reporting, network registration, VDI, VPNs, and other networking services.

OneDrive & Shared Storage

Services supporting campus methods for sharing, and working collaboratively on files.

Phones & Voicemail

Office telephones, conference phones, and voicemail request and repair services. (Faculty/Staff only)

Printing

Printing services including reporting printing issues, print software installation, and other support.

Teaching & Learning

Consultation services for new classroom technology adoption and training. (Faculty/Staff only)

Websites

Services connected with the campus web content management system and Faculty WordPress sites. (Faculty/Staff only)