Information Technology Services (ITS)

Report issues and explore the tech services offered by ITS.

Categories (18)

Administrative Applications

Request assistance with Banner, Workday, TouchNet, SSO, Slate, Raiser's Edge, Starfish, ProcessMaker, and other campus applications.
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Blackboard

Services related to Blackboard Ultra, Drake's Learning Management System, including training, and course and user assistance.
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Calling & Voicemail

Issues and requests connected to Teams calling, telephones, cell phones, and voicemail. (Faculty/Staff only)
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Computers & Software

Computer, periphery, and software installation, and repair requests.
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Digital Signage & Multimedia

Services related to multimedia production, video conferencing, live streaming, and campus digital signage. (Faculty/Staff only)
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Drake Card

Services connected to meal plan swipes, door access, Bulldog Bucks, and printing funds.
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Email & Calendars

Email and calendar services including account changes, delegation, and the creation of email service accounts.
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Housing & Orientation

Services related to online housing, meal plans, and orientation.
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Information Security

Information security services including passwords, international access, account management, multi-factor authentication (MFA), and virus removal.
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ITS Project Management

ITS contract review, assessment, and support for ITS project management. (Faculty/Staff only)
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ITS Purchasing

Services related to purchasing computers and accessories. (Faculty/Staff only)
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Microsoft Teams & File Storage

Services related to Microsoft Teams, OneDrive, and other file storage.
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myDrake

Issues with myDrake, Drake's campus portal, as well as Banner Self Service.
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Network

Issues with the eduroam campus wireless network, network registration, virtual desktops and apps, VPNs, and other networking services.
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Printing

Printing services including reporting printing issues, print software installation, and other support.
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Self Service

Issues with Self Service functions including registration and timesheets.
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Teaching & Learning

Help with Blackboard Ultra, Zoom, Qualtrics, Panopto, and non-emergency classroom issues and guidance on the best tech tools to use.
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Websites

Services connected with the campus web content management system, Faculty WordPress sites, and Internal Sites. (Faculty/Staff only)
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Services (6)

Banner Third-Party Services Issue

Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)

Single Sign-On (SSO) Issue

Report an issue with Single Sign-On (SSO).

Single Sign-On (SSO) Request

Request setup of an SSO Integration.

Slate Issue

Report any access issues with Slate. (Faculty/Staff only)

TouchNet Issue

Troubleshoot issues with payments made through TouchNet, Drake's online payment system.

Touchnet Report Request

Request access for the various reports within Touchnet. (Faculty/Staff only)