Authenticating an Adobe Named User License (How-to)

If you are signing into an Adobe Creative Cloud or Acrobat Pro user license for the first time or simply logging in, the steps are similar. Without authenticating via the correct Adobe account, applications will not launch and you won't be able to install them. These steps describe the process of accessing the correct account. 

1. First-Time License Activation

Start from the email you received when a license was added to your account. 

  1. If you received an email from Adobe indicating that Drake University has granted you access to all or some applications, you can begin the process by clicking the Get Started button in the email. This step is required if you have not yet set up your account with Adobe. If you already have an active account and know your password, simply log in with those credentials.
    image of adobe initial email

 

Set Your Initial Password

  1. If you have not yet set up an Adobe personal account, you will first need to set your password. 
    1. NOTE: Personal account passwords are managed and maintained by Adobe. Passwords on personal accounts are not connected with Drake accounts.
  2. If you have already set up your Adobe personal account and know the password, you will need to log in with those credentials.
    Adobe Creative Cloud login screen

Set a new password if necessary

  1. If you already have an Adobe personal account associated with the email address, you will see a screen like this. Fill in the password associated with your personal Adobe account. 
    1. NOTE: personal account passwords are managed and maintained by Adobe. Passwords on personal accounts are not connected with Drake accounts.
  2. If you do not remember the password associated with your personal Adobe account, you can reset it by clicking on the Reset my password button, and following the directions.
    Adobe password recovery page

Select an account

  1. You may be presented with a Select a profile to sign in option screen.
  2. To access the licensing for Adobe products select the "Drake University" account.

2. Installing Software 

  1. Once logged in, you will be able to view your account. You may see a page asking you to purchase software; please go to the upper right hand portion of the browser window and look for the pie shaped icon. Click this icon to see your logged in account. 
  2. Click the View Account option.
    image of Adobe account view option
     
  3. This will take you to an account overview page. Click the View plan button.
    Image of selecting Adobe plan associated with license
     
  4. To see what software is available to install, click the Download button.Image of available software
     
  5. This page will display all available applications for your license. You can click the install option next to any application to begin the installation process.
    1. NOTE: If you are installing the software on a Drake-owned computer, make sure you first grant yourself temporary administrative privileges to complete the installation process. Instructions are available for Mac and Windows.Image of available Creative cloud applications based on license
       
  6. If you do not install all applications in one session, it is possible to install applications at any later time. When you install your first Adobe application a Creative Cloud desktop app will also be installed. It will keep your account logged in, allowing you to return to the application and resume the installation process. For additional directions on how this process works, please see the Adobe documentation for Downloading and Installing applications via the Creative Cloud desktop app. 
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