Getting Started Using Text Messages or Phone Calls for Multi-Factor Authentication (How-to)

This article provides instructions on how to receive text messages, calls, or emails to confirm your identity when accessing key Drake systems, also known as multi-factor authentication, or MFA. You'll want to be at your computer with your phone handy before starting this process. If you'd rather receive push notifications from the Microsoft Authenticator mobile app to confirm your identity, follow the instructions at Getting Started with the Microsoft Authenticator app (How-to) instead.

See Clearing your Multi-Factor Authentication Settings (How-to) for instructions on clearing your registered methods and re-registering new ones if you get a new device or lose your phone.

1. Log in to your Drake account

  1. Log into a service that would require the use of multi-factor authentication (MFA), such as myDrake or your Outlook email.
  2. After signing in with your Drake email and password, you will be presented with a screen notifying you that you must set up multi-factor authentication. Click Next at this screen.

More Information needed screen

  1. You will now see a prompt to download the Microsoft Authenticator app on your phone. Click the option labeled I want to set up a different method.

Click I want to set up a different method

2. Set up Text Message or Phone authentication

1. Select Phone Authentication method

  1. At the Choose a different method screen, click on the dropdown box and select Phone.

Selecting phone authentication method

  1. Click Confirm.

Clicking confirm

2. Type in your phone number

  1. In the text box, type in your cell phone number.
  2. By default, you will receive a text method when using the alternate authentication method. If you would prefer a phone call instead, select Call me. Otherwise, leave Text me a code selected.
  3. Click Next.

Typing in your phone number

3. Verify phone number

  1. Depending on the method you selected, you will receive a text message with a code, or a phone call.
    1. If you selected the text message method, type in the number sent to your phone.
    2. If you selected the phone call method, follow the prompts.
  2. Click Next.

Typing in texted code

  1. If you typed in the correct code, you'll see a message saying verification is complete. Click Next at that prompt. If you typed in the incorrect code, you'll be asked to reenter it or request another code.

4. Success

  1. Once you have confirmed the code sent to your phone, you have finished setting up MFA and may continue to sign into your account. Click Done.

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