Getting Started Using Text Messages or Phone Calls for Multi-Factor Authentication (How-to)

This article provides instructions on how to receive text messages or calls to confirm your identity when accessing key Drake systems, also known as multi-factor authentication, or MFA. You'll want to be at your computer with your phone handy before starting this process. If you'd rather receive push notifications from the Microsoft Authenticator mobile app to confirm your identity, follow the instructions at Getting Started with the Microsoft Authenticator app (How-to) instead.

ITS recommends setting up a backup authentication method as well. See Setting up Additional MFA Options or Changing your Default Option (How-to) for instructions on how to enable additional back up methods.

See Clearing your Multi-Factor Authentication Settings (How-to) for instructions on clearing your registered methods and re-registering new ones if you get a new device or lose your phone.

1. First Steps

Visit myDrake (, Self Service, or any system you need MFA for on your computer. When you go to log in with your Drake email address and password, you’ll see the following screen letting you know you haven’t yet set up multi-factor authentication (MFA).

  1. Click the Next button.
  2. You’ll then see this screen. Click the I want to set up a different method link.

More Information needed screen

I want to set up a different method prompt screen

2. Selecting your multi-factor authentication method

  1. From the drop-down menu in the pop-up window, select Phone as your authentication method. NOTE: This is for a cellphone or a non-office phone number. To use your office extension (faculty and staff only), select Office phone.
  2. Click Confirm.
Choosing an authentication method drop down menu
Confirming method choice

3. Entering your phone number

  1. Enter your cell phone or non-office extension phone number in the right hand field.
  2. Select Text me a code to use text messages or Call me to have Microsoft call your phone. NOTE: These instructions will show the text message option screens and include information on the calling option where it differs.
  3. Click Next.

Phone Entry screen

4. Verification

  1. Once you click Next on the previous screen, Microsoft will send you a text message or call your phone. If you've chosen text message, enter the six digit code sent to you from Microsoft in the screen on your computer as shown here. NOTE: If you are not quick enough with the code entry, you will need to click the Resend Code link to get a new code sent to you.
  2. Click Next.

NOTE: If you had Microsoft call you instead of sending a text message, answer the call at the phone number you provided and follow the instructions.

Code Entry screen

5. Success

  1. You'll see this screen showing your SMS was verified if you enter the correct code. Click Next.
  2. You should see your phone number listed on this screen. Click Done to exit and visit the site that requires MFA.

NOTE: You'll need to submit a code texted to you or answer a phone call from Microsoft each time you access a protected system. Also, if you haven't already, set up a back up authentication method by following the instructions at Setting up Additional MFA Options or Changing your Default Option (How-to).

SMS Verified
Done screen
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