Single Sign-On (SSO) Issue

Single sign-on (SSO) is an authentication process allowing a user to access multiple applications with one set of login credentials. With SSO, a user logs in once and gains access to different applications, without the need to re-enter log-in credentials at each application. Use this service to report an issue with logging into an application using SSO.

Note: If you're experiencing login issues related to a password or MFA, use the Account/Security Issue service.

What to Expect

An ITS staff member will respond within 2 business days.


Please provide the following information when you report the issue:

  • The site you're accessing
  • The URL of the page
  • Error messages you're getting
  • Device type (Windows or Mac computer, mobile device, etc.)
  • Browser type (Internet Explorer, Chrome, etc.)
Report Issue


Service ID: 53597
Thu 12/14/23 3:04 PM
Thu 12/14/23 3:09 PM