Request assistance with Banner, Touchnet, SSO, Slate, Raiser's Edge, Starfish, ProcessMaker, and other campus applications.

Categories (5)


Services related to Banner, Drake's Enterprise Resource Planning (ERP) system or Banner WebXtender. (Faculty/Staff only)

Business Intelligence (Drake BI)

Drake BI, the university business intelligence portal. (Faculty/Staff only)


Issues, services, and requests relating to ProcessMaker, the University’s Business Process Automation suite. (Faculty/Staff only)

Raiser's Edge

Drake's donor-management and alumni constituent relationship management (CRM) systems. (Faculty/Staff only)

Self Service

Issues with Self Service functions including registration and timesheets.

Services (6)

Banner Third-Party Services Issue

Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)

Single Sign-On (SSO) Issue

Report an issue with Single Sign-On (SSO).

Single Sign-On (SSO) Request

Request setup of an SSO Integration.

Slate Issue

Report any access issues with Slate. (Faculty/Staff only)

Touchnet Issue

Troubleshoot issues with payments made through Touchnet, Drake's online payment system.

Touchnet Report Request

Request access for the various reports within Touchnet. (Faculty/Staff only)