Assistance with Banner/DUSIS, Raiser's Edge and other campus applications.

Categories (4)


Drake University Shared Information System (DUSIS) services. (Faculty/Staff only)

Business Intelligence (Drake BI)

Assistance with Drake BI, the university business intelligence portal. (Faculty/Staff only)

Raiser's Edge

Drake's donor-management and alumni constituent relationship management (CRM) systems. (Faculty/Staff only)


Requests related to the TeamDynamix ticketing system currently used by ITS and FPM. (Faculty/Staff only)

Services (6)

Slate Issue

Report any access issues with Slate. (Faculty/Staff only)

Starfish Issue

Please use this service to report problems encountered with Starfish.

TimeClock Plus Issue

Request assistance with the TimeClock Plus software used by Facilities for digital time cards. (Faculty/Staff only)

Touchnet Access/Report Request

Request access for the various reports within Touchnet. (Faculty/Staff only)

Touchnet Payment Issue

Troubleshoot issues with payments made through Touchnet, Drake's online payment system.

Virtual EMS Access Issue

Report access issue with Virtual EMS, Drake's online room scheduling system. (Faculty/Staff only)