Forgetting a Wireless Network (How-to)

network wireless connect eduroam forget

In this article you will find step-by-step instructions on how to forget a wireless network on Windows computers, Mac computers or iPhones. This is an important step to take when troubleshooting wireless network issues with incorrect configuration or authentication information.

For Windows Computers

Click on the Network icon in the lower right corner of the screen.

Network Icon on Windows

Click on Network & Internet Settings.

Network & Internet Settings

Select Wifi.

Wi-Fi menu

Select Manage known networks.

Manage known networks screen

Find the wireless network you want to forget in the list (in this example, that's eduroam), and click Forget.

Forgetting eduroam screen

For Mac Computers

NOTE: You need to get temporary administrative access in order to make this change. Please follow the instructions at Obtaining Temporary Admin Access on a Mac (How-to) before following the below instructions.

Click the Apple icon in the top left corner of the screen.

Apple menu image

Go to System Preferences in the drop down menu.

System Preferences menu

Click the Network icon.

Network option

Make sure Wi-Fi is selected in the left panel.
Click the Advanced… button.

Network menu options

Find the wireless network you want to forget in the Preferred Networks list and make sure it’s highlighted
Select the - (minus) button to remove the network.
Click OK.

Wi-Fi screen