Forgetting a Wireless Network (How-to)

network wireless connect eduroam forget

In this article you will find step-by-step instructions on how to forget a wireless network on Windows computers, Mac computers or iPhones. This is an important step to take when troubleshooting wireless network issues with incorrect configuration or authentication information.

1. For Windows Computers

Click on the Network icon in the lower right corner of the screen.
Click on Network & Internet Settings.
Select Wifi.
Select Manage known networks.
Find the wireless network you want to forget in the list (in this example, that's eduroam), and click Forget.

Network & Internet Settings

Wi-Fi menu

Manage known networks screen

Forgetting eduroam screen

2. For Mac Computers

NOTE: You need to get temporary administrative access in order to make this change. Please follow the instructions at Obtaining Temporary Admin Access on a Mac (How-to) before following the below instructions.

Click the Apple icon in the top left corner of the screen.
Go to System Preferences in the drop down menu.
Click the Network icon.
Make sure Wi-Fi is selected in the left panel.
Click the Advanced… button.
Find the wireless network you want to forget in the Preferred Networks list and make sure it’s highlighted
Select the - (minus) button to remove the network.
Click OK.
Click Apply.