Forgetting a Wireless Network (How-to)

In this article you will find step-by-step instructions on how to forget a wireless network on Windows computers, Mac computers or iPhones. This is an important step to take when troubleshooting wireless network issues with incorrect configuration or authentication information.

For Windows Computers

  1. Click on the Network icon in the lower right corner of the screen.

Network Icon on Windows

  1. Click on Network & Internet Settings.

Network & Internet Settings

  1. Select Wifi.

Wi-Fi menu

  1. Select Manage known networks.

Manage known networks screen

  1. Find the wireless network you want to forget in the list (in this example, that's eduroam), and click Forget.

Forgetting eduroam screen


For Mac Computers

NOTE: You need to get temporary administrative access in order to make this change. Please follow the instructions at Obtaining Temporary Admin Access on a Mac (How-to) before following the below instructions.

  1. Click the Apple icon in the top left corner of the screen.

Apple menu image

  1. Go to System Preferences in the drop down menu.

System Preferences menu

  1. Click the Network icon.

Network option

  1. Make sure Wi-Fi is selected in the left panel.
  2. Click the Advanced… button.

Network menu options

  1. Find the wireless network you want to forget in the Preferred Networks list and make sure it’s highlighted 
  2. Select the - (minus) button to remove the network.
  3. Click OK.

Wi-Fi screen

  1. Click Apply.

Apply button

For iPhones

  1. Open Settings on iPhone.


  1. Tap on Wi-Fi.

Settings menu

  1. Find the network you want to forget and tap the i on the right of it.

My Networks screen

  1. Tap Forget this Network.

Forget This Network screen

  1. Tap Forget.

Forget button

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Article ID: 115173
Tue 9/1/20 8:57 AM
Fri 7/19/24 1:31 PM

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