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ITS Knowledge Base

Step by step instructions and guides on all things ITS.

Categories (18)

Guides to help resolve any issues accessing Banner/DUSIS.
Guides to help you use Blackboard, Drake's Learning Management System (LMS).
Guides for all things blueView including assistance with Targeted Announcements, tax forms, transcripts, and other record keeping.
Resources to help faculty and staff use the digital signage system.
Guides on using the Drake card for door access and all Bulldog Bucks functions as well as what to do if your card is lost.
Information on getting started with and using email and calendar services including account changes, delegation, and the creation of email service accounts.
Get started using Eventbrite, Drake's event registration software.
Resources on passwords, account management, and antivirus protection.
Resources on submitting technology ideas, IT contract review, contract assessment, and negotiation support. (Faculty/Staff only)
Guides on how to purchase computers and accessories. (Faculty/staff only)
How to connect with campus Wifi networks and how to connect devices like smart tvs and game consoles to the campus network.
How to use campus methods for sharing and working collaboratively on files including OneDrive, blueSpace, and Xythos.
Instructions on how to use campus telephones and voicemail services.
Information on using campus web printing, downloading printer drivers, or requesting printing refunds.
Software installation guides including Microsoft Office, Citrix receivers, and Sophos antivirus protection
Includes guides to help you access online training, Qualtrics, and other useful technology tools for teaching and advising.
Guides on using Touchnet. Students and authorized users, like parents, use it to make online payments to students' accounts.
Resources to assist faculty and staff in accessing and updating departmental websites.