Popular Services

Campus key request for any Drake student, faculty or staff member

Report an issue with Drake-supported devices or software, including virus mitigation.

Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)

Use this service to report any problems with wired, wireless, or remote access to the campus network.

Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)

Report difficulties with printing from your computer.

Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.

Report any errors or issues encountered while using Blackboard Learn Ultra.

Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.

Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)

Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)

Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.

Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)

Use this service to request wired, wireless, or remote access to the campus network.

Conveniently print your documents at a print shop on Drake's campus.

Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.

Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)

Report any access issues with virtual apps or desktops including Citrix Workspace.

Request a software download, installation, price quote, or purchase.

Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)

Request printing services. (Faculty/Staff only)

Report an issue you are experiencing with myDrake or Self Service.

This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)

Notify ITS of international travel or make other account-/security-related requests.

Meet with an instructional technologist for assistance with a technical issue.