Popular Services
Campus key request for any Drake student, faculty or staff member
Notify ITS of international travel or make other account- or security-related requests.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Report any access issues with virtual apps or desktops.
Report an issue with Drake-supported devices or software, including virus mitigation.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Conveniently print your documents at a print shop on Drake's campus.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Request a software download, installation, price quote, or purchase.
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Request phone services for employees. (Faculty/Staff only)
Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.
Request adjustments to card access lists (Designated list approvers only)