Popular Services
Campus key request for any Drake student, faculty or staff member
Notify ITS of international travel or make other account- or security-related requests.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Report an issue with Drake-supported devices or software, including virus mitigation.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Use this service to request wired, wireless, or remote access to the campus network.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Request phone services for employees. (Faculty/Staff only)
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Submit a request for system access or alumni-related data. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Meet with an instructional technologist for assistance with a technical issue.
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)