Popular Services
Conveniently print your documents at a print shop on Drake's campus.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Notify ITS of international travel or make other account- or security-related requests.
Campus key request for any Drake student, faculty or staff member
Report an issue with Drake-supported devices or software, including virus mitigation.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Submit a request for system access or alumni-related data. (Faculty/Staff only)
Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)
Troubleshoot issues with payments made through Touchnet, Drake's online payment system.