Popular Services

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Request assistance troubleshooting software failures, configuration issues, and error messages.

Instructors can request to have users added to or removed from their Blackboard course. (Faculty/Staff only)

Request a new telephone for a new or current employee. (Faculty/Staff only)

Request pricing and/or purchase Adobe software licenses. (Faculty/Staff only)

Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Report any errors or issues encountered while using Blackboard.

Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Report any issues accessing or using Zoom.

Report any problems accessing the network from an existing wired connection.

Information on registration of connected devices to the Drake wired network including requests for related services.

Report any issues accessing or using a Microsoft Team collaboration site.

Report an issue you are experiencing with the myDrake portal.

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Report any issues with office telephones. (Faculty/Staff only)

Configure voicemail to be re-directed to your email as a sound file attachment. (Faculty/Staff only)

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)

Request assistance with any issues you are encountering with OneDrive storage. (Faculty/Staff only)

Report any problems sending or receiving messages with a Drake email account.

Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)

Report any errors or issues encountered while using Panopto.

This service is for the content owner (instructor) to request sharing/copying of their Blackboard course content into another instructor's Blackboard course. (Faculty/Staff only)

This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)

Use this service to request a link addition or change to myDrake. (Faculty/Staff only)

Requests related to the TeamDynamix ticketing system including new services or templates or changes to existing ones. (Faculty/Staff only)