Popular Services

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Have voicemail created for a new hire or different user's office telephone. (Faculty/Staff only)

Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)

Report any issues with office telephones. (Faculty/Staff only)

Report permissions changes that need to be made on existing shared file storage.

Report any problems accessing the wireless network, including wireless coverage issues or poor performance.

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Configure voicemail to be re-directed to your email as a sound file attachment. (Faculty/Staff only)

Instructors can request to have users added to or removed from their Blackboard course. (Faculty/Staff only)

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

This service is to request initial access to make changes to a section of the Drake website or to get assistance with questions that arise after initial website training. (Faculty/Staff only)

Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Request assistance with any issues with VPN access to the Drake network from off-campus. (Faculty/Staff only)

Fix errors or difficulties with printing from your computer.

Report any access issues with Slate. (Faculty/Staff only)

Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)

Request a new Drake-owned cell phone or make changes to an existing cell phone plan. (Faculty/Staff only)

Report any issues you may be having with MyDUSIS.

Report any errors or issues encountered while using Blackboard.

Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)

This service is used to assist Drake Card users having problems printing due to funds.