Popular Services
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Conveniently print your documents at a print shop on Drake's campus.
Campus key request for any Drake student, faculty or staff member
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Use this service to request wired, wireless, or remote access to the campus network.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Report an issue with Drake-supported devices or software, including virus mitigation.
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Notify ITS of international travel or make other account- or security-related requests.
Request a software download, installation, price quote, or purchase.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Request phone services for employees. (Faculty/Staff only)
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)
Submit a request for system access or alumni-related data. (Faculty/Staff only)
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)