Popular Services
Campus key request for any Drake student, faculty or staff member
Notify ITS of international travel or make other account- or security-related requests.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Conveniently print your documents at a print shop on Drake's campus.
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Use this service to request wired, wireless, or remote access to the campus network.
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)
Report any access issues with virtual apps or desktops.
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)
Schedule a customized session, training, or consultation about new or current campus technology, and/or request access to training materials. (Faculty/Staff only)
Use this service to request changes to an existing task or process using ProcessMaker. (Faculty/Staff only)