Popular Services
Notify ITS of international travel or make other account- or security-related requests.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Campus key request for any Drake student, faculty or staff member
Hot or cold concerns, thermostats, leaks. Refrigeration and kitchen equipment.
Hanging pictures, bulletin boards, white boards, clocks, brackets, shelving, etc.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Ceiling tiles, window blinds, handrails, bathroom partitions, smoke detectors, fire extinguishers
Restroom fixtures, showers, drinking fountains, water temperatures, drains, leaks or clogs
Removal of unwanted furniture in good repair to warehouse or damaged furniture to dumpster
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Report an issue with Drake-supported devices or software, including virus mitigation.
Repair locks, cores, panic exit device, ADA equipment, thresholds, latches, and closers
Change codes
Report an issue you're experiencing with myDrake or Self Service.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Transport boxes and office furniture, file cabinets, bookcases or shelving (desks must be empty)
Will not move electronics, computers or personal items
Repair cabinets, shelving, desks, replace wheels on office chairs, assemble and repair furniture
E-waste such as old computers, printers, scanners. If any item has an asset tag, contact IT first! If your item is not broken or unusable, contact sustainbility@drake.edu to see if it can be repurposed or donated!
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.