Report an issue with Drake-supported devices or software, including virus mitigation.
Campus key request for any Drake student, faculty or staff member
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Notify ITS of international travel or make other account-/security-related requests.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Report any errors or issues encountered while using Blackboard Learn Ultra.
Report an issue you are experiencing with myDrake or Self Service.
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Report difficulties with printing from your computer.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Submit a request for system access or alumni-related data. (Faculty/Staff only)
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Report any access issues with virtual apps or desktops including Citrix Workspace.
Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.
Conveniently print your documents at a print shop on Drake's campus.
Report any email you receive that you think might be a phishing attempt.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Use this service to request wired, wireless, or remote access to the campus network.
Request a telephone number or cell phone for an employee. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Request printing services. (Faculty/Staff only)