Popular Services

Campus key request for any Drake student, faculty or staff member

Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)

Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)

Report an issue with Drake-supported devices or software, including virus mitigation.

Meet with an instructional technologist to discuss an upcoming course or apply a course layout.

Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.

Report an issue you are experiencing with myDrake or Self Service.

Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)

Meet with an instructional technologist for assistance with a technical issue.

Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)

Request a software download, installation, price quote, or purchase.

Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)

Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)

Use this service to request wired, wireless, or remote access to the campus network.

Request adjustments to card access lists (Designated list approvers only)

Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)

Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.

Conveniently print your documents at a print shop on Drake's campus.

Report any errors or issues encountered while using Blackboard Learn Ultra.

Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Notify ITS of international travel or make other account-/security-related requests.

Use this service to report any problems with wired, wireless, or remote access to the campus network.

Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)

Submit a request for system access or alumni-related data. (Faculty/Staff only)