Popular Services

Request assistance troubleshooting software failures, configuration issues, and error messages.

Report any errors or issues encountered while using Blackboard.

Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)

Instructors can request to have users added to or removed from their Blackboard course. (Faculty/Staff only)

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Report any errors or issues encountered while using Panopto.

Report any problems sending or receiving messages with a Drake email account.

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Report any VDI access issues.

Request pricing and/or purchase Adobe software licenses. (Faculty/Staff only)

Report permissions changes that need to be made on existing shared file storage.

Requests related to the TeamDynamix ticketing system including new elements or changes to existing ones. (Faculty/Staff only)

Request a custom Blackboard course site for an individual or a group. (Faculty/Staff only)

Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)

Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Request the creation of a new Microsoft Team for a campus group (Faculty/staff only)

This service is used to order data extracts from the Banner/DUSIS database. (Faculty/Staff only)

Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)

Request to remotely install software to a lab, department, or individual Drake-owned computer(s). (Faculty/Staff only)

Request to change the ownership of an email service account due to someone leaving or changing roles. (Faculty/Staff only)

This service is for the content owner (instructor) to request sharing/copying of their Blackboard course content into another instructor's Blackboard course. (Faculty/Staff only)

Fix errors or difficulties with printing from your computer.

Request your Drake email to be forwarded to a non-Drake personal email account. (Students only)

Information on registration of connected devices to the Drake wired network including requests for related services.