Popular Services
Request a software download, installation, price quote, or purchase.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Campus key request for any Drake student, faculty or staff member
Report an issue with Drake-supported devices or software, including virus mitigation.
Notify ITS of international travel or make other account- or security-related requests.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Conveniently print your documents at a print shop on Drake's campus.
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Request phone services for employees. (Faculty/Staff only)
Use this service to request wired, wireless, or remote access to the campus network.
Request a consultation to discuss updates to a classroom, meeting room, or other collaborative space. (Faculty/Staff only)
Submit a request for system access or alumni-related data. (Faculty/Staff only)
Schedule a customized session, training, or consultation about new or current campus technology, and/or request access to training materials. (Faculty/Staff only)
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.