Popular Services
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Campus key request for any Drake student, faculty or staff member
Report an issue with Drake-supported devices or software, including virus mitigation.
Notify ITS of international travel or make other account- or security-related requests.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Request adjustments to card access lists (Designated list approvers only)
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Request phone services for employees. (Faculty/Staff only)
Submit a request for system access or alumni-related data. (Faculty/Staff only)
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Use this service to request wired, wireless, or remote access to the campus network.
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)
Report any email you receive that you think might be a phishing attempt.
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)