Popular Services
Campus key request for any Drake student, faculty or staff member
Notify ITS of international travel or make other account- or security-related requests.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Report an issue with Drake-supported devices or software, including virus mitigation.
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Request a software download, installation, price quote, or purchase.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Use this service to request changes to an existing task or process using ProcessMaker. (Faculty/Staff only)
Meet with an instructional technologist for assistance with a technical issue.
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)
Request phone services for employees. (Faculty/Staff only)
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)
Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)
Request adjustments to card access lists (Designated list approvers only)
Use this service to request wired, wireless, or remote access to the campus network.
This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.