Popular Services
Notify ITS of international travel or make other account- or security-related requests.
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Hot or cold concerns, thermostats, leaks. Refrigeration and kitchen equipment.
Campus key request for any Drake student, faculty or staff member
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Request a software download, installation, price quote, or purchase.
Report an issue with Drake-supported devices or software, including virus mitigation.
Ceiling tiles, window blinds, handrails, bathroom partitions, smoke detectors, fire extinguishers
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Report an issue you're experiencing with myDrake or Self Service.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Restroom fixtures, showers, drinking fountains, water temperatures, drains, leaks or clogs
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Request phone services for employees. (Faculty/Staff only)
Repair cabinets, shelving, desks, replace wheels on office chairs, assemble and repair furniture
Use this service to report any problems with wired, wireless, or remote access to the campus network.
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Repair locks, cores, panic exit device, ADA equipment, thresholds, latches, and closers
Change codes
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Hanging pictures, bulletin boards, white boards, clocks, brackets, shelving, etc.