Popular Services
Notify ITS of international travel or make other account- or security-related requests.
Campus key request for any Drake student, faculty or staff member
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Report an issue with Drake-supported devices or software, including virus mitigation.
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Conveniently print your documents at a print shop on Drake's campus.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)
Request adjustments to card access lists (Designated list approvers only)
Request a software download, installation, price quote, or purchase.
Report any access issues with virtual apps or desktops.
Meet with an instructional technologist to discuss an upcoming course or apply a course layout.