Popular Services

Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)


Report an issue with Drake-supported devices or software, including virus mitigation.


Report an issue you are experiencing with myDrake or Self Service.


Campus key request for any Drake student, faculty or staff member


Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.


Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)


Request a software download, installation, price quote, or purchase.


Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.


Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)


Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)


Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)


Use this service to request wired, wireless, or remote access to the campus network.


Report any errors or issues encountered while using Blackboard Learn Ultra.


Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)


Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.


Use this service to report any problems with wired, wireless, or remote access to the campus network.


This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)


Request a telephone number or cell phone for an employee. (Faculty/Staff only)


Report difficulties with printing from your computer.


Conveniently print your documents at a print shop on Drake's campus.


Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.


Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)


Notify ITS of international travel or make other account-/security-related requests.


Report any issues with Teams calling, office or common area telephones, or Drake-owned cell phones. (Faculty/Staff only)


Use this service to request a link addition or other change to myDrake. (Faculty/Staff only)