Popular Services

Notify ITS of international travel or make other account- or security-related requests.

Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.

Campus key request for any Drake student, faculty or staff member

Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)

Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)

Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)

Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)

Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.

Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)

Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.

Conveniently print your documents at a print shop on Drake's campus.

Submit a request for system access or alumni-related data. (Faculty/Staff only)

Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)

Report an issue with Drake-supported devices or software, including virus mitigation.

Request phone services for employees. (Faculty/Staff only)

Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)

Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)

Schedule a customized session, training, or consultation about new or current campus technology, and/or request access to training materials. (Faculty/Staff only)

Report any access issues with virtual apps or desktops.

Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.

The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.

Request adjustments to card access lists (Designated list approvers only)

Report any errors or issues encountered while using Blackboard Ultra and its associated systems.

Schedule a consultation to discuss the appropriate video conferencing solution. (Faculty/Staff only)

Use this service to report any problems with wired, wireless, or remote access to the campus network.