Popular Services
Notify ITS of international travel or make other account- or security-related requests.
Campus key request for any Drake student, faculty or staff member
Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)
Use this service to request any needed changes in Banner including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Report an issue with Drake-supported devices or software, including virus mitigation.
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Request a software download, installation, price quote, or purchase.
Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.
Submit a request for system access or alumni-related data. (Faculty/Staff only)
Report any email you receive that you think might be a phishing attempt.
Report any errors or issues encountered while using Blackboard Ultra and its associated systems.
Request phone services for employees. (Faculty/Staff only)
Blackboard Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)
Request adjustments to card access lists (Designated list approvers only)
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)