Request assistance troubleshooting software failures, configuration issues, and error messages.
Report any issues with technology in classrooms or meeting spaces.
Request the purchase of a Drake-owned computer. (Faculty/Staff only)
Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)
Request pricing and/or purchase Adobe software licenses. (Faculty/Staff only)
Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)
Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)
Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)
Fix errors or difficulties with printing from your computer.
Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)
This service is to request initial access to make changes to a section of the Drake website or to get assistance with questions that arise after initial website training. (Faculty/Staff only)
Request a new telephone for a new or current employee. (Faculty/Staff only)
Report any problems accessing the network from an existing wired connection.
Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)
Report any issues with office telephones. (Faculty/Staff only)
Request to create an email service account to be used by groups or individuals to have an email address to use that isn't connected to a specific individual. (Faculty/Staff only)
Report any problems accessing the wireless network, including wireless coverage issues or poor performance.
Information on registration of connected devices to the Drake wired network including requests for related services.
Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)
Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)
Request a consultation to expand the wired network to a new location. (Faculty/Staff only)
Report any email you receive that you think might be a phishing attempt.
Report any issues downloading software.
Report any problems sending or receiving messages with a Drake email account.
Submit an alumni-related data request. (Faculty/Staff only)