Popular Services

Engage assistance to quote, purchase, install, move, reassign, or decommission ITS devices. (Faculty/Staff only)


Notify ITS of international travel or make other account-/security-related requests.


Campus key request for any Drake student, faculty or staff member


Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.


Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.


Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)


Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)


Report an issue with account login, MFA, the Password Manager website, or other account/security-related issues.


Report any issues you're having with Banner, Workflow, eTranscripts, or ePrint. (Faculty/Staff only)


Conveniently print your documents at a print shop on Drake's campus.


Report an issue with Drake-supported devices or software, including virus mitigation.


Report any errors or issues encountered while using Blackboard Learn Ultra and its associated systems.


Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)


Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)


Request a telephone number or cell phone for an employee. (Faculty/Staff only)


Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.


The Drake ID system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.


Use this service to report any problems with wired, wireless, or remote access to the campus network.


Request a software download, installation, price quote, or purchase.


Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)


Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)


Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)


Meet with an instructional technologist to discuss an upcoming course or apply a course layout.


Report difficulties with printing from your computer.


Report any access issues with virtual apps or desktops.