Conveniently print your documents at a print shop on Drake's campus.
Meet with an instructional technologist for assistance with a technical issue.
Meet with an instructional technologist to discuss an upcoming course or apply a course template.
Use this service to request any needed changes in Banner, Workflow, or ePrint including duplicate person merges, job scheduling, and upgrade requests. (Faculty/Staff only)
Copy Panopto videos from another professor's course. (Faculty/Staff only)
Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)
Report any access issues with virtual apps or desktops including Citrix Workspace.
Report any email you receive that you think might be a phishing attempt.
Campus key request for any Drake student, faculty or staff member
Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.
Request the creation of a new faculty WordPress website or the addition of new themes or plugins for an existing website. (Faculty/Staff only)
Schedule a consultation to discuss your media services needs. (Faculty/Staff only)
Use this service to request wired, wireless, or remote access to the campus network.
Report difficulties with printing from your computer.
Request printing services. (Faculty/Staff only)
Request a consultation to discuss updates to a classroom, meeting room, or other collaborative space. (Faculty/Staff only)
The Drake Card system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.
Notify ITS of international travel or make other account-/security-related requests.
Report any errors or issues encountered while using Blackboard Learn Ultra.
Report an issue with Drake-supported devices or software, including virus mitigation.
Report any issues with technology in classrooms or meeting spaces, including classroom emergencies.
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.
Request a software download, installation, price quote, or purchase.
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)