Request a consultation to discuss the creation of a new faculty WordPress website or the addition of new themes or plugins for an existing website. (Faculty/Staff only)
Request removal of Drake-owned computer equipment that is no longer in use. (Faculty/Staff only)
Request a telephone number for a new or current employee. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces.
Report any issues you may be having with MyDUSIS/Self Service.
Report any email you receive that you think might be a phishing attempt.
Have your computer checked out and cleared of viruses or malware infections.
Report an issue with campus-supported software.
Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)
Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)
This service is used to order data extracts from the Banner/DUSIS database. (Faculty/Staff only)
Fix errors or difficulties with printing from your computer.
Report an issue with a faculty WordPress website. (Faculty/Staff only)
Submit an inquiry to the ITS Information Security team.
Report an issue with the campus digital signage system. (Faculty/Staff only)
Report any access issues with virtual apps or desktops including Citrix Workspace.
Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)
Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)
Get assistance with using the Duo multi-factor authentication system
Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)
Report an issue with the laptop kiosk or checkout computers.
Request assistance with accessing MyDUSIS/Self Service tools. (Faculty/Staff only)
Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)
This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)