Report any problems accessing the network from an existing wired connection.
Report an issue with campus-supported software.
Report any problems accessing the eduroam wireless network, including wireless coverage issues or poor performance.
Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)
Request a consultation to expand the wired network to a new location. (Faculty/Staff only)
Request a new campus digital sign. (Faculty/Staff only)
Request removal of Drake-owned computer equipment that is no longer in use. (Faculty/Staff only)
Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)
Instructors can request to have users added to or removed from their Blackboard course. (Faculty/Staff only)
Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)
Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)
Request assistance with any issues with VPN access to the Drake network from off-campus. (Faculty/Staff only)
Request assistance in configuring your Drake email in Outlook, or on your Android, or iOS device.
Request a telephone number for a new or current employee. (Faculty/Staff only)
Fix errors or difficulties with printing from your computer.
Request assistance with getting a Virtual Private Network (VPN) connection to have encrypted remote access to the Drake network. (Faculty/Staff only)
Request to create an email service account to be used by groups or individuals to have an email address to use that isn't connected to a specific individual. (Faculty/Staff only)
Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)
Install a surplus networked HP printer. (Faculty/Staff only)
Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)
Information on registration of connected devices to the Drake wired network including requests for related services.
Drake University provides printing services through LRI supported printers and devices. All printing support will be addressed at user and device level to ensure proper diagnosis and resolution of the issue.
Request additional training or assistance as a current user of the campus digital signage system. (Faculty/Staff only)
Have your computer checked out and cleared of viruses or malware infections.