Move an office telephone from one location to another on campus. (Faculty/Staff only)
Report any issues accessing or using Zoom.
Report any issues accessing or using a Microsoft Team collaboration site.
Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)
Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)
Request the purchase of a Drake-owned computer. (Faculty/Staff only)
Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)
Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)
Report any problems accessing the network from an existing wired connection.
Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)
Report any problems sending or receiving messages with a Drake email account.
Request assistance with any issues you are encountering with OneDrive storage. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces.
Request for changes to an existing email distribution group to add or remove addresses, update responsible party or individual, and adjust permissions. (Faculty/Staff only)
Schedule a training session and/or request access to training materials for a technology currently supported by Drake. (Faculty/Staff only)
Report an issue you are experiencing with the myDrake portal.
Report any access issues with Slate. (Faculty/Staff only)
Report any problems accessing the wireless network, including wireless coverage issues or poor performance.
Request assistance troubleshooting software failures, configuration issues, and error messages.
Report any errors or issues encountered while using Blackboard.
This service is for the content owner (instructor) to request sharing/copying of their Blackboard course content into another instructor's Blackboard course. (Faculty/Staff only)
Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)
Configure voicemail to be re-directed to your email as a sound file attachment. (Faculty/Staff only)
Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)
Information on registration of connected devices to the Drake wired network including requests for related services.