Request the purchase of a Drake-owned computer. (Faculty/Staff only)
Report any issues with technology in classrooms or meeting spaces.
Request access for the various reports within Touchnet. (Faculty/Staff only)
This service is used to order data extracts from the Banner/DUSIS database. (Faculty/Staff only)
Request a Banner/DUSIS patch or upgrade needed prior to the next scheduled upgrade window. (Faculty/Staff only)
Report any problems sending or receiving messages with a Drake email account.
Request assistance troubleshooting software failures, configuration issues, and error messages.
Request to remotely install software to a lab, department, or individual Drake-owned computer(s). (Faculty/Staff only)
Blackboard course merge requests are used to combine all student and instructor enrollments from two or more courses into a “parent” course to avoid having to replicate and update the same content across multiple courses offered in the same semester. (Faculty/Staff only)
Report any issues you may be having with MyDUSIS.
Temporary Blackboard guest accounts can be created for special cases such as guest lectures or visiting students from another institution. (Faculty/Staff only)
Request assistance with any issues with VPN access to the Drake network from off-campus. (Faculty/Staff only)
Upgrade the operating system (OS) on your Drake-issued to computer to a newer major version. (Faculty/Staff only)
Report any problems accessing the wireless network, including wireless coverage issues or poor performance.
Request the creation of a new Microsoft Team for a campus group (Faculty/staff only)
Request assistance installing software on your Drake-owned computer. (Faculty/Staff only)
Report any access issues with Slate. (Faculty/Staff only)
Classroom Scheduled Modification
Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard.
Install a surplus networked HP printer. (Faculty/Staff only)
Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)
Creation of a new electronic calendar to be added to an existing email account or used independently. (Faculty/Staff only)
Request access to the Business Intelligence (Drake BI) portal. (Faculty/Staff only)