Blackboard consultations or training requests are available to individual faculty, adjunct instructors, groups of faculty, and staff seeking to learn about the tools for development offered within Blackboard. (Faculty/Staff only)
Request an update to an ePrint distribution list. (Faculty/Staff only)
Receive assistance for a website created within the faculty publishing environment. (Faculty/Staff only)
Report any VDI access issues.
Request the purchase of a Drake-owned computer. (Faculty/Staff only)
Report any issues with office telephones. (Faculty/Staff only)
Report any errors or issues encountered while using Blackboard.
This service is used to order data extracts from the Banner/DUSIS database. (Faculty/Staff only)
Have your computer checked out and cleared of viruses or malware infections.
Report any issues you may be having with MyDUSIS.
Upgrade the operating system (OS) on your Drake-issued to computer to a newer major version. (Faculty/Staff only)
Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)
Request assistance with any issues with VPN access to the Drake network from off-campus. (Faculty/Staff only)
Drake University provides printing services through LRI supported printers and devices. All printing support will be addressed at user and device level to ensure proper diagnosis and resolution of the issue.
Request pricing and/or purchase Adobe software licenses. (Faculty/Staff only)
Install a surplus networked HP printer. (Faculty/Staff only)
Report any issues with the Drake Business Intelligence portal (Drake BI) including Drake BI reporting. (Faculty/Staff only)
Report any issues downloading software.
Report an issue you are experiencing with the myDrake portal.
Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)
Request access for the various reports within Touchnet. (Faculty/Staff only)
This service is used to assist Drake Card users having problems printing due to funds.
Move an office telephone from one location to another on campus. (Faculty/Staff only)
Have voicemail created for a new hire or different user's office telephone. (Faculty/Staff only)
New email distribution groups can be created and used for email distribution to large or small groups of Drake email addresses. (Faculty/Staff only)