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Services or Offerings?
Business Intelligence (Drake BI) Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Business Intelligence (Drake BI)
Report any issues with the Drake Business Intelligence portal (Drake BI) including Drake BI reporting. (Faculty/Staff only)
Business Intelligence (Drake BI) Change Request
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
  4. Business Intelligence (Drake BI)
Request access or report changes for the Business Intelligence (Drake BI) portal. (Faculty/Staff only)
Microsoft Teams/File Storage Request
  1. Services
  2. Information Technology Services (ITS)
  3. Microsoft Teams & File Storage
Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)
myDrake/Self Service/Internal Site Issue
  1. Services
  2. Information Technology Services (ITS)
  3. myDrake
Report an issue you're experiencing with myDrake, Self Service, or an Internal Site.
Virtual Apps/Desktop Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Computers & Software
Report any access issues with virtual apps or desktops.
Word to Blackboard Learn Assessment Conversion
  1. Services
  2. Information Technology Services (ITS)
  3. Blackboard Learn
Request conversion of a Word-formatted assessment into a Blackboard Learn test. (Faculty/Staff only)
Single Sign-On (SSO) Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
Report an issue with Single Sign-On (SSO).
Microsoft Teams/File Storage Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Microsoft Teams & File Storage
Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)
Qualtrics Consultation
  1. Services
  2. Information Technology Services (ITS)
  3. Teaching & Learning
Schedule a consultation to discuss Qualtrics use.
Phone Request
  1. Services
  2. Information Technology Services (ITS)
  3. Calling & Voicemail
Request a telephone number or cell phone for an employee. (Faculty/Staff only)
Computer/Peripheral/Software Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Computers & Software
Report an issue with Drake-supported devices or software, including virus mitigation.
Network Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Network
Use this service to report any problems with wired, wireless, or remote access to the campus network.
Banner Third-Party Services Issue
  1. Services
  2. Information Technology Services (ITS)
  3. Administrative Applications
Report issues encountered on systems that interface with Banner. (Faculty/Staff Only)
myDrake/Internal Site Request
  1. Services
  2. Information Technology Services (ITS)
  3. myDrake
Use this service to request an Internal Site or a link change to myDrake. (Faculty/Staff only)
Blackboard Learn Ultra Request
  1. Services
  2. Information Technology Services (ITS)
  3. Blackboard Learn
Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)