Services A-Z (88)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Audio Conferencing Request

Request a new audio conferencing number or make changes to an existing number. (Faculty/Staff only)


Banner ePrint Update Distribution List

Request an update to an ePrint distribution list. (Faculty/Staff only)

Banner ePrint Upload Issue

Report an issue with uploading a report into ePrint. (Faculty/Staff only)

Banner Transcripts Issue

Report any issues with processing Banner electronic and paper transcripts. (Faculty/Staff only)

Banner WebXtender Assistance

Request access or get technical assistance with Banner WebXtender. (Faculty/Staff only)

Banner Workflow Issue

Report any issues with Banner Workflow. (Faculty/Staff only)

Banner/DUSIS Data Extract

This service is used to order data extracts from the Banner/DUSIS database. (Faculty/Staff only)

Banner/DUSIS Duplicate Person Merge

Request a permanent merge of two Banner/DUSIS ID numbers and all data associated with them. (Faculty/Staff only)

Banner/DUSIS File Location Request

Request a file to be placed on or retrieved from the Banner system. (Faculty/Staff only)

Banner/DUSIS Issue

Report any issue(s) you may be having with Banner/DUSIS. (Faculty/Staff only)

Banner/DUSIS Job Scheduler Request

Request set up or assistance with a scheduled Banner cron job. (Faculty/Staff only)

Banner/DUSIS Patch/Upgrade Request

Request a Banner/DUSIS patch or upgrade needed prior to the next scheduled upgrade window. (Faculty/Staff only)

Banner/DUSIS Security Request

Request changes to Banner/Drake University Student Information System (DUSIS) forms access. (Faculty/Staff only)

Blackboard Learn Ultra Issue

Report any errors or issues encountered while using Blackboard Learn Ultra.

Blackboard Learn Ultra Request

Blackboard Learn Ultra requests for changes including user changes, consultations, custom sites, course merges, sharing/copying content, and training. (Faculty/Staff only)

Business Intelligence (Drake BI) Change Request

Request access or report changes for the Business Intelligence (Drake BI) portal. (Faculty/Staff only)

Business Intelligence (Drake BI) Issue

Report any issues with the Drake Business Intelligence portal (Drake BI) including Drake BI reporting. (Faculty/Staff only)


Calling/Phone Issue

Report any issues with Teams calling or office or common area telephones. (Faculty/Staff only)

Campus Logic Issue

Report any issues with Campus Logic and CL Connect. (Faculty/Staff only)

Cell Phone Request

Request a new Drake-owned cell phone or make changes to an existing cell phone plan. (Faculty/Staff only)

Classroom Change Order

Classroom Scheduled Modification

Classroom Technology Issue

Report any issues with technology in classrooms or meeting spaces.

Computer Accessory/Peripheral Installation

Request assistance with the installation of a computer accessory or peripheral, such as a computer monitor, scanning device, or external hard drive on a Drake-owned computer. (Faculty/Staff only)

Computer Move/Installation

Request for a Drake-owned computer to be installed, moved from one location to another, or transferred to another user. (Faculty/Staff only)

Computer Purchase Request

Request the purchase of a Drake-owned computer. (Faculty/Staff only)

Computer Repair

Request that a hardware component of a Drake-owned computer be repaired or replaced. (Faculty/Staff only)

Computer/Accessory Decommissioning

Request removal of Drake-owned computer equipment that is no longer in use. (Faculty/Staff only)

Computer/Accessory Quote Request

Engage a campus technician for assistance in selecting and obtaining a quote for non-standard computers, peripherals, or other information technology equipment. (Faculty/Staff only)

Conference Telephone Request

Request a conference phone for a meeting. (Faculty/Staff only)

Custom Learning Technology Consultation or Session

Schedule a customized session or consultation to investigate learning about new or current campus technology. (Faculty/Staff only)


Digital Signage Consultation

Request a consultation regarding a new campus digital sign. (Faculty/Staff only)

Digital Signage Issue

Report an issue with the campus digital signage system. (Faculty/Staff only)

Drake Card Access Audit (Designated list approvers only)

Request adjustments to card access lists (Designated list approvers only)

Drake Card Access or Schedule Change

Request adjustments to cardholder access or building schedule changes (Faculty/Staff only)

Drake Card Issue

The Drake Card system controls meal plan swipes, door access, Bulldog Bucks, Flex Dollars and printing money for Drake students and employees. Report issues with these systems here.

Drake Website (CMS) Access/Training

This service is to request initial access to make changes to a portion of the Drake website. (Faculty/Staff only)


Email/Calendar Issue

Use this service to report problems with existing Drake email accounts, email distribution lists, or calendars.

Email/Calendar Request

Request changes to personal or shared email accounts, email addresses, calendars, or distribution lists.


Faculty WordPress Website Consultation

Request a consultation to discuss the creation of a new faculty WordPress website or the addition of new themes or plugins for an existing website. (Faculty/Staff only)

Faculty WordPress Website Issue

Report an issue with a faculty WordPress website. (Faculty/Staff only)


IT Security Issue

Submit an inquiry to the ITS Information Security team.


Key Request

Campus key request for any Drake student, faculty or staff member


Laptop Kiosk Issue

Report an issue with the laptop kiosk or checkout computers.

Live Streaming Consultation

Schedule a consultation to discuss live stream production for an event. (Faculty/Staff only)


Media Services Consultation

Schedule a consultation to discuss your media services needs. (Faculty/Staff only)

Microsoft Teams/File Storage Issue

Report any problems using Drake-supported storage systems (Microsoft Teams, OneDrive, etc.)

Microsoft Teams/File Storage Request

Request or make a change to a Microsoft Team or other shared file storage. (Faculty/staff only)

Multi-Factor Authentication Issue

Get assistance with using the Duo multi-factor authentication system

myDrake Change or Addition

Use this service to request a link addition or change to myDrake. (Faculty/Staff only)

myDrake Issue

Report an issue you are experiencing with the myDrake portal.

MyDUSIS/Self Service Access Request

Request assistance with accessing MyDUSIS/Self Service tools. (Faculty/Staff only)

MyDUSIS/Self Service Issue

Report any issues you may be having with MyDUSIS/Self Service.


Network Issue

Use this service to report any problems with wired, wireless, or remote access to the campus network.

Network Request

Use this service to request wired, wireless, or remote access to the campus network.


Online Course Issue

Meet with an instructional technologist for assistance with a technical issue.

Online Course Request

Meet with an instructional technologist to discuss an upcoming course or apply a course template.

Online Housing Issue

Report any issue(s) you may be having with housing placement.

Online Meal Plan Issue

Report any issue you may be having with meal plan selection.


Panopto Issue

Report any errors or issues encountered while using Panopto.

Panopto Video Copy

Copy Panopto videos from another professor's course. (Faculty/Staff only)

Phishing Attempt Reporting

Report any email you receive that you think might be a phishing attempt.

Phone Number Request

Request a telephone number for a new or current employee. (Faculty/Staff only)

Printer Installation

Install a surplus networked HP printer. (Faculty/Staff only)

Printing Account Issue

Request printer account assistance with issues including insufficient funds or balance or charging problems. Not for requesting printing refunds.

Printing FOAPAL Exception

Allow a user who needs to print on behalf of others to charge their printing to the appropriate FOAPAL. (Faculty/Staff only)

Printing Issue

Fix errors or difficulties with printing from your computer.

Printing Server Issue

Drake University provides printing services through LRI supported printers and devices. All printing support will be addressed at user and device level to ensure proper diagnosis and resolution of the issue.


Qualtrics Consultation

Schedule a consultation to discuss Qualtrics use.


Raiser's Edge Access Request

Request a new account or access change. (Faculty/Staff only)

Raiser's Edge Issue

Report any issues you are experiencing with Raiser's Edge. (Faculty/Staff only)

Raiser's Edge Report/List Request

Submit an alumni-related data request. (Faculty/Staff only)


Slate Issue

Report any access issues with Slate. (Faculty/Staff only)

Software Issue

Report an issue with campus-supported software.

Software Request

Request a software download, installation, price quote, or purchase.

Starfish Issue

Please use this service to report problems encountered with Starfish.


Technology Project Request

Submit a request to start the process of evaluating a potential technology project or enhancement. (Faculty/staff only)

Technology Training Request

Schedule a training session and/or request access to training materials for a technology currently supported by Drake. (Faculty/Staff only)

TimeClock Plus Issue

Request assistance with the TimeClock Plus software used by Facilities for digital time cards. (Faculty/Staff only)

Touchnet Access/Report Request

Request access for the various reports within Touchnet. (Faculty/Staff only)

Touchnet Payment Issue

Troubleshoot issues with payments made through Touchnet, Drake's online payment system.


Video Conferencing Consultation

Consultation to discuss the appropriate synchronous video conferencing solution. (Faculty/Staff only)

Virtual Apps/Desktop (Citrix) Change

Request a new application, a modification to an existing application or desktop, or a change in access to a virtual application or desktop.

Virtual Apps/Desktops (Citrix) Issue

Report any access issues with virtual apps or desktops including Citrix Workspace.

Virtual EMS Access Issue

Report access issue with Virtual EMS, Drake's online room scheduling system. (Faculty/Staff only)

Virus/Malware Removal

Have your computer checked out and cleared of viruses or malware infections.


Word to Blackboard Learn Assessment Conversion

Request conversion of a Word-formatted assessment into a Blackboard Learn test. (Faculty/Staff only)


Zoom Consultation

Request a consultation to learn more about using Zoom.

Zoom Issue

Report any issues accessing or using Zoom.